Senior Operations Assistant Position – G6

POST DESCRIPTION
SECTION 1
Senior Operations Assistant Position
G6 Duty Station
DOHA, QATAR Position Number
Assistance Program (AP), Operations (Transit center) Organizational Unit

SECTION 2
Organizational Context and Scope
Since the inception of IOM in 1951, Operations have been and continue to be a fundamental pillar of the Organization’s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM’s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Operations Units in various IOM Country Offices, coordinated under the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters (HQ), are responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization’s program.
Under the direct supervision of the Operations Officer, the incumbent is responsible for undertaking Operations activities within the Afghan Assistance Programme, with the following duties and responsibilities:
SECTION 3
Responsibilities and Accountabilities
1.
Assist supervising the inbound processing activities in collaboration with relevant Assistance Programme Units (NFI, Protection, ICT), USRAP RMM and external agencies operating in Camp As Silyah (CAS) such as the Department of State (DoS), and Coordination for Afghan Relocation Efforts (CARE Doha).
2.
Assist coordinating with relevant units of the Assistance Programme as they assist individuals at transit centers upon arrival with registration, verification of identity, orientation, distribution of food and non-food items and room assignments; ensure vulnerable individuals are assisted in a manner that ensures their safety, security, and comfort.
3.
Support the Operations Officer coordinating transportation and escort assistance for newly arrived beneficiaries using ground transportation to their accommodation. Ensure that all activities are carried out in a timely manner.
4.
Assist ensuring that newly arrived individuals with special needs receive appropriate support through the provision of proper assistive devices/equipment, in coordination with the NFI and Protection units.
5.
Coordinate with the Operations Officer and help assign teams at the transit center in scheduling shifts to ensure that needs of individuals are met throughout their stay. Communicate promptly with third-party facility representatives and/or supervisors when and if issues arise.
6.
Ensure at-risk, sensitive cases and Medically Fragile Individuals (MFI) are handled in accordance with IOM’s policies. Procedure and guidance of the AP Operations SOPs.
7.
Demonstrate a comprehensive understanding of the AP, SOPs, as well as the ability to remain professional, impartial, and unbiased during all interactions with refugees, SIV-holders, colleagues and partners per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA). Support the development and implementation of SOPs as needed.
8.
Help providing inputs to the Weekly and Interim Narrative reports submitted to the Donor and bi-monthly Situation Reports submitted to the Head of CAS and IOM Headquarters.
9.
Participate in meetings with other Programme Units and external partners.
10.
Ensure that all posters and informational messages are up-to-date and placed in visible locations.
11.
Work closely with the team, Operations Officer, and M&E officer to ensure that guest feedback regarding inbounds/living in CAS experience is collected and incorporated into operations.
12.
Ensure all Smart Camp App cards (SCA) are collected prior the departure.
13.
Provide regular feedback on work being accomplished to the Operations Officer and keep supervisors immediately informed of any issues requiring their attention.
14.
Undertake duty travel, if required, to participate in meetings or training sessions, or to escort individuals.
15.
Perform such other duties as may be assigned.
SECTION 4
Required Qualifications and Experience
EDUCATION
•
Bachelor’s degree or equivalent with four years of relevant professional experience, or
•
High School diploma with six years of relevant professional experience
EXPERIENCE
•Attention to detail and ability to organize
•Prior experience working with youth or on protection-related issues is a distinct advantage
•Strong interpersonal and communication skills
•Ability to work under pressure with minimum supervision
SKILLS
Excellent knowledge of Microsoft Office applications
SECTION 5
Languages1 IOM’s official languages are English, French, and Spanish.
REQUIRED
English
DESIRABLE
Pashto/Dari/Arabic
SECTION 6
Competencies2
The incumbent is expected to demonstrate the following values and competencies:
VALUES – All IOM staff members must abide by and demonstrate these five values:
Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
1 As per IN/233, staff members in a position in the Professional and GS categories are expected to be fluent in one of the Organization’s official languages, which are English, French and Spanish. At least a working knowledge of another official language is highly desirable and may be specified as mandatory in some cases. For positions in the GS category, proficiency in one of the local language(s) may also be required, as specified in the VN/SVN.
2 Competencies and respective levels should be drawn from the Competency Framework of the Organization.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
CORE COMPETENCIES – Behavioural indicators – Level 2
Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
—- If direct reports (10th row above) for PAS is greater than zero, then the managerial competencies below are inserted. —-
MANAGERIAL COMPETENCIES – Behavioural indicators – Level 2
Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
Humility: Leads with humility and shows openness to acknowledging own shortcomings.