The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities which support them, as well as those who remain within their homes and communities. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home
Reporting to the Country Director and serving as a member of the Senior Management Team (SMT), the Operations Sr. Coordinator is responsible for leading and managing the operations teams in Colombia and Venezuela, ensuring they are fit-for-purpose and respond to the needs of IRC’s programs. The OPERATIONS SR. COORDINATOR is expected to contribute to high levels of teamwork and inter-departmental and cross-sectoral collaboration. Through her/his leadership, operations teams will be supportive of program delivery, results-driven and guided by data analysis, problem identification and problem-solving.
This position supervises the Field Managers, Supply Chain Manager, Pharmaceutical Manager, Supply Chain Officers, Logistic Assistants and IT Manager or Officer when applicable. OPERATIONS SR. COORDINATOR will have close working relations with the Deputy Director Finance, Deputy Director Programs as well as Headquarters and region-based staff.
1. Management, Coordination and Leadership
• Actively contribute to and participate in management and leadership platforms such as the country leadership team and the senior management team.
• Work closely with the Country Director and other members of the SMT to ensure that a strong partnership is developed and maintained between Operations and Security; Programs; Finance and HR teams at both the Country and Field levels.
• Be a champion for the implementation of the strategy and ensure quality and meaningful participation of operations teams in strategy related activities.
• Lead the development and revision of program support and operational policies, procedures, and systems.
• Lead cross-departmental risk identification, and mitigation actions that align with organizational and regional risk-management initiatives.
• In partnership with the Security and Access staff, ensure that field offices adhere to the security SOPs and country security management plans.
• Oversee and coordinate the functioning of the Bogotá main Office.
• Authorized Budget Holder for certain locations (D4).
2. Programs Support, Strategy and Business Development
• Work with CD and DDP to identify opportunities for program expansion and support development of funding proposals.
• Work with the CD and DDP on the Country Program Strategic Planning process.
• Provide added support to program coordinators as required.
• Ensure all new proposals have received thorough Operations review and appropriate operations platform is maintained.
• Contribute to the operating budget and strategic planning; ensure grant burn rates are met as per the spending and procurement plans.
3. Supply Chain &Administration
• Supply chain staff work effectively with other departments to improve planning such as procurement and distribution planning and a rational resource utilization.
• Ensure supply chain processes are fully compliant with IRC policies and donor regulations.
• Undertake periodic national system reviews of procurement, asset, warehouse/inventory, suppliers and vendor contracts and communication systems to identify areas for improvement and compliance with IRC global systems.
• Provide support to all field and program teams to ensure all field offices are functioning efficiently and transparently and in compliance with IRC procurement guidelines.
• Review key/routine reports, (OPS Score cards, Integra and PBI tools and reports, Procurement and Distribution plans, Closed grant and expired inventories) and provide feedback and recommendations to mitigate any potential risk.
• In partnership with Global Supply Chain team ensure that compliance risk in the supply chain processes is analyzed and implement internal and external audit corrective action plans and ensure that all supply chain is conducted in ethical manners.
• In coordination with GSCPhQA ensure the correct implementation of the pharmaceutical SOP (including program scope).
• Review departmental key performance indicators and take appropriate action support in achieving the set objectives.
• Ensure and coordinate Integra functioning processes related to Procurement, Pharmaceutical Quality Assurance, Inventories, and assets.
4. Information Communications Technology
• Champion and provide leadership for the smooth roll out and utilization of IT core systems (Integra/ERP, PowerBI, BOX and Information sharing and collaboration tools) and ensure that all requirements are met and resources are committed.
• Based on comprehensive needs assessments ensure that all digital data and information needs of operations and program teams are catered for, including the provisioning of hardware and software by following the IRC IT lifecycle.
• Uphold and promote IT Standards and policies regarding security, equipment, Internet bandwidth and network infrastructure and ensure and monitor compliance that the Country Program complies.
• Ensure that IT compliance monitoring processes are developed and effectively implemented.
• Support the IT staff to provide top-tier and effective services and support to the Country Office and across all field sites.
• Manage key supplier relationships and build strategic relationships with senior internal stakeholders, providing appropriated solutions for their needs.
• Actively develop and maintain effective working relationships with key stakeholders at field level, including donors, government actors, UN agencies, international and local NGOs, and other relevant humanitarian actors.
• Establish a good rapport with local and national level administrative, labor, customs, immigration, security, and other officials to ensure that IRC projects conform to local laws and customs and security constraints.
• University degree in management or general operations preferred, or equivalent work experience.
• Minimum of 6-8 years’ work experience managing operations and/or projects in fragile and insecure locations, preferably overseas.
• Experience managing country program teams with a diverse portfolio, knowledge of major donors (including USAID/OFDA/PRM,ECHO/EC, DFID, UN Agencies)
• Strong finance background in financial management, budget development and analysis.
• Demonstrated ability to manage field staff and remote field offices.
• Experience in logistics, HR/Admin, and security management
• Experience having managed operations (including security) in conflict-impacted setting.
• Excellent cross-cultural communication skills
• Excellent staff capacity building and training skills
• Excellent leadership, people management, interpersonal and negotiation skills
• Strong problem-solving, analytical and decision-making skills.
• Strong computer skills.
• Flexibility, ability to work independently and meet deadlines.
Languages: Fluency in written and spoken Spanish and English is required
Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an
enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law