Senior Operations Manager

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Description

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• Undertake emergency response missions and provide support to regional offices/country offices for emergency response, recovery or those in complex setting requiring assistance.
• Provide leadership in establishing operational capacity at national and subnational level for effective emergency response. Advise on the need of establishment/enhancement of emergency zone offices and coordinate the decentralization process as appropriate.
• Provide technical and policy advice to the regional directors/country representatives on  programme and operational strategies, planning and implementation.
• Contribute to design the scaling up of the emergency response by participating in the planning process and reviewing the office structure, budget and staffing, both in Programme and Operations, in line with strategy and plan of action developed by the CO/RO. Provide technical support and inputs for the preparation of the CO submission to the emergency Program Budget Review (PBR) as and when required.
• Support the CO management in the establishment of proper internal control and risk management systems and other mechanisms to ensure the effective and efficient use of the resources, recording and reporting, taking into consideration emergency policies and procedures in the operations functional areas (finance, admin, HR, supply & logistics and ICT).
• Ensure implementation of simplified emergency procedures in humanitarian settings as required
• Ensure appropriate management of cash (COHA, Petty cash, HCT..) in compliance with UNICEF related policies and in collaboration with DFAM Treasury & Structured Finance (TSF) Section.
• Enhance staff capacity, by providing training opportunities to operations staff in the CO and zone offices, on the application of emergency policies, procedures and processes in the respective functional areas and in the utilization of management systems (VISION) and other mechanisms.
• Ensure effective coordination with government, UN agencies, donors and NGOs
• Ensure effective and efficient UNICEF’s sector/cluster leadership in interagency coordination forums (for programme staff), to ensure a coordinated timely operational response and to ensure possible use of common premises, ICT equipment and systems, logistics and other services to maximize the use of resources.
• Undertake frequent visits to the emergency locations to assess and monitor progress and assist the teams in finding appropriates solutions to overcome operational constraints.  Advice CO management of additional requirements if necessary.
• Coordinate with security advisor and UNDSS to ensure offices and staff compliance with MOSS and MORSS measures. 2. When not deployed in support of humanitarian preparedness and response.
• Provide support, advise and field perspective to Humanitarian Field Support Section (HFSS)/ Office of Emergency Programmes (EMOPS) Preparedness Team in the development of guidelines, processes and tools.
• Provide technical support to high-risk country offices in contingency planning and preparedness measures, including capacity. development
• Upon return from missions, conduct debriefings with relevant divisions and technical sections in UNICEF (DFAM, EMOPS, DHR Emergency Unit, SD Emergency Unit, ERT team members) and externally as required.
• Work with other Divisions/Sections to serve as resource person for the design and implementation of trainings on operational issues in emergency situations / simulations to disseminate and promote policies, procedures, tools and approaches.
• Participate and influence headquarters internal and external discussions on humanitarian response systems, bringing emergency field perspective and experience to headquarters tools, policy and procedure development efforts.
• Document experiences to ensure that lessons learned are available to ensure rapid and appropriate response in emergencies and assist in identification of triggers mechanisms for the purpose of preparedness actions.
• Collaborate with other UNICEF ERT members, to ensure the consistency of the implementation of policies, rules and regulations in the emergency situation, and enhance the effectiveness of emergency deployments.
• Apply field experience to contribute to the organization’s working papers and policy documents, procedures and guidelines.
• Provide support to the EMOPS desk officers on strategic analysis and humanitarian guidance on programming, support CCC revision process and SSOP revision processes.
• Contribute to identifications of suitable candidates for potential deployments in different emergencies and make recommendations to the COs as required.   

• An advanced university degree (Master’s) in Business Administration, Economics, Human Resources, Supply Chain, Financial Management or a related field is required.
• A minimum of ten (10) years of relevant professional work experience, with at least five (5) years in an international organization, is required. 
• Demonstrated experience in operations support function encompassing Financial Management, Human Resources Management, Logistics, Supply Chain Management, Administrative services, and Technology solutions, is required.
• Prior work experience in emergency setting is required.
• Fluency in English is required. Proficiency in Spanish and French is highly desirable. Knowledge of another UN language (i.e. Arabic, Chinese, Russian) is considered an asset. 

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