Senior Program Manager

Position description

Chayn has a mission to reach 1 million survivors with our resources, products and services. We’re looking for a Head of Communications to design and deliver the communications strategy to achieve this. You will be working in our core team of 10, reporting to the CEO. This role will work closely with Heads of Product, Head of Research, Head of Movement Building and CEO.

Key responsibilities
As the Head of Communications at Chayn, your responsibilities will include:

Designing and implementing a comms strategyIn line with the objectives set out in our 2023-2025 strategy, you will design an accompanying comms strategy to reach 1 million survivors, including those signing up to Bloom.
You will improve our SEO ranking.
You will work with key staff members to highlight specific issues, activities and focus areas to connect them back to the work of growing users, solidarity partnerships, awareness and political and funding goodwill.
Management of all social media platformsWhile this is a senior role, you’re in a department of one  We are looking for someone who is prepared to lead on executing the strategy, building and scheduling posts and maintaining a presence on our social media platforms
In time we will expect you to make proposals for the sustainable management of our platforms going forward, which could involve working with contractors.
Press and events

You will build and maintain relationships with media to highlight Chayn’s work.
You will host events and represent Chayn at public events and in media as required.
Enhancing our movement buildingYou will work closely with our Head of Movement Building and CEO to amplify our advocacy and policy work, and position us as thought-leaders on topic such as tech abuse.
You will ensure consistency and quality in public materials including reports, media releases, op-eds, blogs, web content, videos, photos, fundraising materials etc.
You will work with our commercial partners such as Bumble on key comms moments throughout the year; collaboratively working on campaigns, comms and assets to highlight our partnerships.
Reporting and monitoringYou will do reporting into the success of each comms intervention, campaign or activity carried out.
LeadershipYou will provide leadership and management to maximise the contribution of a skilled team;

 

Your profile
We are looking for an experienced comms or social media strategist who is passionate about grass-roots community building and bringing resources to a global audience. We’re looking for a strategic thinker as well as a do-er as we don’t have any other communications staff in the team. The role will suit someone who can self-manage and implement their own strategy without relying on a wider communications team.

You are highly knowledgable about how to run comms in a small team, hands on, knowledgable, empathic, feminist leader and will have managed operations and finance for small organisations within the not-for-profit sector.

It’s important that you have an understanding of intersectionality and systems of oppression, and an affinity with Chayn’s aims and organisational values which can be found here. Given the seniority of this role, we recommend you read our Organisational Strategy 2022-25 which will give you a broader understanding of the organisation’s strategic objectives.

Essential
7+ years of experience in communications including a minimum of 3 working at a senior level
Ability to communicate fluently and persuasively in written and spoken English, in particular the ability to draft, edit and produce a variety of written materials to a very high standard, as well as public speaking skills.
Understanding of the needs of survivors of domestic abuse, sexual assault and rape, and the ecosystem of support that they need.
Strong and relevant media, and communications global contacts and an excellent knowledge of how the global media environment operates.
Experience of crisis management within communications.
Experience dealing with legal risks surrounding publications.
Experience of working in gender-based violence, human rights or tech for good. You must be comfortable in a tech-focused environment.
Excellent interpersonal skills including being flexible, adaptable and collaborative. An ability to manage a full and varied workload, and staff team (with frequent interactions with volunteers).
Strong time management and organisational skills, and ability to organise and prioritise own and others’ workload effectively and to work under pressure.
Flexibility to adapt and respond to a variety of situations and people, in order to meet changing needs.
Ability to inspire and motivate others.
Understanding and appreciation of participatory methods of working and engaging with a variety of stakeholders.
Alignment with Chayn’s organisational values of being Survivor-centred, Trauma-informed, Feminist with an intersectional lens, Open by default, Generous and Inclusive.
Willingness to travel internationally to represent the organisation and within the UK to meet staff and Board (usually London and Manchester) a few times a year.
Desirable
Experience with or exposure to trauma-informed and feminist leadership practices.
Understanding of the mental health sector.
Experience in working with or leading remote teams.
Experience with Google suite, Notion and Slack.
About Chayn
Chayn is an award-winning, open-source collective that leverages technology to empower women against violence and oppression so they can live happier and healthier lives. Chayn started in 2013 to provide survivors of abuse with accurate, diverse and accessible information.

While we’ve been going for over 10 years, Chayn was entirely volunteer-led until 2020 when we started to grow our team of paid staff. We are now a core team of 11, with up to 10 supporting contractors working together remotely from all over the world.

To date, over half a million people have accessed our award-winning work online, generating 1.2 million page views. Up to 70% of our volunteers are survivors of abuse which means not only are our projects user-centred–they are user-led. We are experts in trauma-informed work and have developed trauma-informed design principles that we are working hard to apply at every level of the organisation from HR through to user research, through to service delivery. We are one of the few feminist technology projects tackling gender-based violence while creating and maintaining openly-licensed products and code.

Our products
Some examples of the products and services in our universe:

Products and services for survivors

 Bloom – ****A remote trauma support service, offering video courses and reflective webchat that combine the insights of survivors globally with therapeutic practices to heal from trauma. We currently have partnerships with Bumble and Badoo where we offer their users bespoke Bloom programmes of support.

‍♀️Your Story Matters – A digital companion for survivors of sexual assault with curated content on recovery, the legal reporting process in the UK, and stories of survival and resilience. We aim to inform and empower survivors to make their own choices about the steps they take after assault. Under this project, we also produced a three-part podcast, Less than 2 percent, about the experiences of survivors in the UK who seek help from the legal justice system and the third sector.

 Manipulation is abuse – A guide for survivors and allies, to help identify manipulative situations and offer suggestions on ways to deal with them.

 How to build a domestic abuse case without a lawyer – A practical guide to collecting and presenting evidence for divorce, criminal cases and/or child custody. Available in English, Arabic, Urdu, Italian, and Portuguese.

Research and thought leadership

 Orbits: a guide on how we can design interventions to tech abuse that are intersectional, survivor-centred, and trauma-informed. Co-created with thinkers, practitioners, and survivors from around the world, the guide focuses on three areas that are vital for effectively tackling tech abuse: technology, research, and policy. It explores how systems are failing survivors and how we can advance a different approach that leaves no survivor behind.

 Trauma-informed design: One of the many write-ups of our design principles.

Products and services for organisations

️ Bloom for Bumble and Badoo programme is an industry-first partnership where Chayn is providing a customised version of our remote trauma support service Bloom  to their community.

️ Training for organisations on vicarious trauma for their staff. This is especially useful for humanitarian workers, frontline gender-based violence organisations, customer support staff and content moderators.

 

Application instructions

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