Senior Program Manager

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Description

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• Lead the Workplace Design and Strategy Unit (in development) and provide oversight of their individual and collective work program.
• Provide coaching and mentoring of staff to inspire and motivate them to perform at their highest level.
• Conduct annual performance reviews of staff incorporating feedback and observations of their contributions collected over the year.
• Address performance issues quickly, consistently, and fairly.
• Ensure that access to appropriate training is available to all staff and establish annual development goals for all team members.
• Hold staff accountable for the timely delivery and quality of their work.

• Lead the development of workplace strategies (physical workspaces, technologies, services, and amenities) to improve staff productivity in support of the optimization of the Bank’s real estate footprint. 
• Manage and support workspace standards and design guidelines to ensure a consistent approach across the organization, with particular focus on sustainability, ergonomics, neurodiversity, and ADA accommodations. 
• Leads interactions across the unit to support efficient strategy execution, change management, create and implement policies, procedures and guidelines designed to enhance the workplace.
• Develop sustainable solutions around the workplace experience that optimizes the real estate portfolio, considering the latest trends and technology.
• Develop processes and policies for workplace strategy, flex/remote work standards, and space requests protocols.
• Provides and implements strategic direction and recommendations related to the global real estate footprint, including major impacts to budgets, workforce satisfaction, and company reputation.
• Perform complex analysis tasks for comprehensive facility planning in coordination with the Strategic Planning team.
• Enable the definition of targets from external best practice and internal benchmarks.

• Develop a strong working relationship with WBG internal units (i.e., Budget, Planning and Strategy, Procurement, Information Technology) to ensure projects are presented for the appropriate clearances during each phase of the project life cycle. 
• Proactively meet with clients to assess business requirements and develop strategies that support various workstyles. 
• Ensure that environment, health, and safety issues are prioritized and resolved quickly, working in collaboration with Health Services (HSD) and Security as needed. 
• Develop and present management-level presentations and memorandums that achieve desired outcomes while building client and senior management confidence.
• Partner with businesses and key support partners (e.g., HR, Health Services, IT, Security, and Procurement) to develop and manage workplace initiatives.
• Develop and maintain professional relationships with key clients. Exercise discretion and communicate effectively and consistently to build trust at the highest levels in the organization. 
• Respond quickly and proactively to client requests, providing professional advice and recommendations for efficient use of space to meets unit’s business requirements. 
• Collaborate with all GCS Units to promote a positive and constructive working relationship. Facilitate support for these units with regards to scheduling and implementation of projects that support their work program.  
• Strong communication skillset to engage with all levels of staff backed by a solid ability to conceptualize, draft, and present workplace ideas.
• Able to formulate innovative concepts or ideas and translate into actionable actions.

• Master’s Degree in relevant field (Architecture, Construction Management, Facilities Management, Engineering, etc.) or a combination of education and 8 years of combined experience. 
• Experience in workplace strategy, architecture, consulting, corporate real estate, facilities management, project management, construction management, organizational development, communications or change management roles.
• Workplace program implementation experience in a corporate setting, working alongside cross-functional real estate, facilities, IT, HR, finance and change management teams.
• Strong time management skills and demonstrated ability to meet deadlines.
• Experience partnering with architects, design and construction vendors, program managers, ergonomics experts and other consultants.
• Demonstrated executive presence and poise, with ability to interact effectively with senior management as well as various levels of staff and management across the organization.
• Strong communication skills, both written and oral, including the ability to speak persuasively and present ideas clearly and concisely.
• Superior level of resourcefulness, ability to work creatively with considerable autonomy as well as willingness to work under pressure and through the whole spectrum of activities from the strategic level to the resolution of specific implementation issues.
• Demonstrated strategic thinking skills and ability to engage in a substantive dialogue with team members on complex issues and corporate priorities.
• Experience in innovating, translating ideas into action plans and delivering results.

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