Senior Program Manager, Delivery Experience Tech SME

Job title:

Senior Program Manager, Delivery Experience Tech SME

Company

Amazon

Job description

DESCRIPTIONThe Start of Day Tech SME is responsible for for understanding the different SOPs and ground truth processes utilised to dispatch transporters between regions. The individual will work to understand the core metrics involved in dispatch efficiency including On-Time Dispatch (OTD), Loading Area Turnover (LAT), station throughput as well as manage the quality of dispatch to protect customer impacting metrics such as Package Missing. They will use this knowledge to evaluate project success and identify future opportunities and transporter pain-points that can be removed to improve the overall operation.The AMZL Tech Subject Matter Expert (SME) team is seeking a Senior Program Manager, Amazon Logistics. This role is accountable for influencing business-critical decisions around the operations tech that enable scale and deliver consistent, industry leading, performance. The individual will support the development and delivery of high-performance delivery tools for Operations and Transporters. In this role, you will analyze data to diagnose processes, identify improvement opportunities, prescribe improvement strategies and guide the improvement effort. This role will manage large, complex initiatives, deal with ambiguity, balance speed with quality, and advocate on behalf of the customer to provide high-performance app based solutions to the field.The Tech SME team is the bridge between tech and operations. Tech SMEs have significant knowledge and experience unique to Last Mile operations and technology. As subject-matter experts, we bridge multiple disciplines such as operations, engineering, research science, planning and software development to assist these teams in solving problems and developing cohesive solutions that optimize the AMZL value stream. We are innovators that actively participate in the deployment, adoption and execution of tools and programs developed within AMZL. We create and deep dive key performance metrics to measure the health of the business, applying specialized knowledge to separate signals from noise, and we develop tech implementation and expansion strategies to integrate new software and tools seamlessly into the business.Key job responsibilities
– Lead large scale programs across EU/JP and NA AMZL marketplaces ranging from short (~3 months) to long (multi-year) initiatives.
– Be the single threaded leader, coordinating across multiple stakeholders to align on technical requirements for your SME area.
– Use data to scope problems and opportunities and provide key insights to operational and technical leaders to guide resource/prioritization decisions.
– Know the operation: develop expert level knowledge in all technical and operational areas within your scope.
– Get stuck in: we work in ambiguous areas, research and work to understand what you don’t know.
– Develop and implement high-quality program mechanisms to deliver industry leading change.About the team
The Delivery Experience Tech Subject Matter Expert (SME) team bridges the gap between operators and last mile technology (LMT) teams. We have direct responsibility for EU/JP and NA project launches and work with emerging region central teams to support WW pilot/expansions.The team covers on-road efficiency – improving UX workflows to reduce time and cognitive effort, delivery quality – removing defect opportunities and improving the end customers experience, transporter experience – understanding pain-points and sentiment to increase engagement and tenure across our transporter pool, safety – reducing the likelihood and impact of injuries, and start/end of day processes – improving station throughput and improving the quality of under the roof transporter operations.BASIC QUALIFICATIONS– Experience using data and metrics to determine and drive improvements
– Experience owning program strategy, end to end delivery, and communicating results to senior leadership
– Experience in program or project managementPREFERRED QUALIFICATIONS– Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
– Experience leading process improvementsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.

Expected salary

Location

London

Job date

Sat, 03 Aug 2024 06:27:38 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.