Senior Program Officer, Reception and Placement

Job Overview:  

The headquarters Resettlement technical unit oversees the implementation and quality of services for refugees within their early resettlement period. The team supports IRC local office staff in implementing high-quality programs by providing technical assistance, training, monitoring and roving direct services. The Reception and Placement (R&P) Program, funded by the Bureau for Population, Refugees and Migration (PRM) offers early resettlement services for arrivals entering through the US Refugee Admissions Program. The Senior Program Officer for R&P oversees the quality of programming including training, monitoring, roving direct services, and reporting throughout the IRC’s US network of over 30+ offices. Directing the work of ten or more headquarters staff and interns, the SPO supports local offices to achieve programmatic objectives through communication, technical assistance, training, and monitoring support while meeting PRM requirements. Given that the R&P program contains several sub-initiatives or programs, the Senior Program Officer works collaboratively with several HQ units including Monitoring & Compliance, Community Sponsorship, Virtual Reception and Placement, US Refugee Admissions Program Capacity Building team, Budget and Finance teams, the Research, Analysis and Learning Team, as well as other resettlement agencies. The Senior Program Officer reports to the Deputy Director of Initial Resettlement within the Resettlement, Asylum and Integration Department in the US.

Major Responsibilities: 

• Lead the overall management and implementation of Reception and Placement post-arrival client services by setting goals and metrics, ensure program quality, designing new initiatives and leading the preparation of grant proposal to the donor as well as donor reports.
• Supervise four direct reports and lead a team of ten or more staff including interns to ensure that their skills and efforts respond to the needs of local IRC R&P programs and PRM’s requirements.
• In collaboration with the HQ Budget Officer, oversee the compliant spending of client direct assistance.
• Collaborate with the Virtual R&P and the US Refugee Admissions Program Capacity Building teams to provide R&P technical support and ensure consistent program implementation.
• In collaboration with the Program Officer, R&P, liaise with the Integra and database teams to ensure donor compliance and advise on the usability of systems.
• Oversee the development and implementation of the R&P technical assistance and roving direct services deployment plans to ensure local offices have the tools and support they need to implement R&P.
• Support the development and implementation of the R&P monitoring plan to ensure high quality programming in local offices and compliance with donor requirements.
• Analyze programmatic and operational outcomes for grant program; present trends to headquarters and local implementors to assist them in improving outcomes.
• Liaise with the Research, Analysis and Learning Team to analyze data from client resettlement assessments and internal databases.
• Envision and lead the development of compliance guidance (Program Announcements, reference manuals) for grant program based on review of program guidelines, analysis of monitoring results, and other changes.
• Represent the IRC at the RCUSA Post-Arrival Sub-Committee and PRM meetings, as requested.

Job Requirements: 

Education: 

• Bachelor’s degree required; Master’s degree in Social Work, International Affairs, or related field highly desirable.

Work Experience: 

• Minimum five years progressive non-profit experience, preferably with experience in the Reception and Placement Program funded by the Bureau for Population, Refugees and Migration.
• Previous experience leading program design, budget and implementation, monitoring program compliance and providing technical assistance required.

Demonstrated Skills and Competencies: 

• Demonstrated in-depth knowledge of US Refugee Resettlement Programs;
• Financial discernment and experience with budget development, tracking and resource acquisition.
• Demonstrated command of databases, MS Excel and evidence-based decision making.

Preferred experience & skills: 

• Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications.
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
• Strong analytic problem-solving skills.
• Ability to work both independently and in a dynamic, cross-functional global team structure.
• Highly proficient in Microsoft Office suite.
• Demonstrated ability to work effectively with stakeholders at all levels
• Ability to manage others and work through change in a proactive and positive manner.

Working Environment:  

• Standard office working environment.
• Up to 30% of domestic travel as needed.
• This role may require working remotely full or part time and part time remote employees may be required to share workspace.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period. 

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