Senior Project Administrator

The role of Project Administrator is a permanent position. We will consider applications for
the role on a full or part-time basis, with a minimum of 22.5 hours per week.

The focus of this role is to ensure the smooth running of the Household Energy Services (HES)
team by providing team-wide administrative support and taking responsibility for coordination
of daily and weekly tasks, maintaining accurate and detailed records, whilst overseeing
processes and procedures that ensure HES is compliant with GDPR and Health and Safety
requirements. You will work across our fuel poverty and retrofit projects supporting project
managers and key staff to ensure administrative tasks are completed to a high standard.

Pay and conditions

• The role is full-time however part-time will be considered, (minimum of 22.5 – 37.5 hours
  per week).
• The salary for the role will be £29,864 – £32,816.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life
Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• Importing batches of client information into our client management system and ensuring
  uploads are working correctly. Addressing errors on our client database: merging data where it
  is held across multiple client records, deleting incorrect enquires and deleting duplicate
  client records.
• Make outbound calls to clients when required, such as booking home visits, and keeping
  client records up to date.
• Support HES team annual leave process, checking managers have approved internal team
  requests and updating allocations against projects on the staff planner.
• Manage and keep track of HES subscriptions to services or packages and coordinate payments
  and purchase orders with project managers. Make sure any details and logins are GDPR compliant.
• Responsibility for HES complaints handling procedure – providing guidance to managers
  handling complaints to ensure adherence to policy and tracking and recording responses.
• Support senior HES managers with recruitment work; liaising with appropriate teams within
  CSE in producing HES recruitment materials; onboarding new HES starters including providing
  thorough team specific information for line managers.
• Support senior HES managers with probations and interim review meetings; tracking progress
  towards probations. Tracking progress towards appraisal SMART objectives with support from the
  line manager.
• Be a GDPR champion for the HES team. Working with CSE’s GDPR officer and project managers
  to ensure procedures are compliant.
• Take a proactive approach to problem solving. Influence and contribute to improving HES
  systems and processes.
• Supervise and mentor the HES Project Administrator, support their learning and taking
  ownership for ensuring consistency of HES admin provision.

To see a more detailed list of responsibilities please see the supporting documents on our website.

Essential attributes for this role include:

• Experience of providing administrative support to colleagues and external
  customer/partners.
• Highly skilled in use of MS Office applications including Word, Excel and Outlook.
• Ability to learn information and communicate it to others.
• Ability to use initiative, problem solve and manage priorities.
• Ability to adapt to new software solutions.

• Excellent written and verbal communication skills.

Please note, the above is an overview of the skills required for this role. To see the full
list of essential and desirable skills please see the job description on our website.

How to apply

To apply, please download and complete the application form available from our website. Your
application should demonstrate your suitability for the role against the criteria outlined in
the person specification.

The closing date for applications is Tuesday 5 November by 5pm.

Interviews are expected to take place Tuesday 12 and Thursday 14 November, though this
is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.