Senior Protection Assistant/Call Operator

All UNHCR staff members are expected to fulfill their duties as outlined in their job descriptions. They are accountable within their delegated authorities, adhering to the regulatory framework of UNHCR, which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions, as well as relevant accountability frameworks. Furthermore, staff members are required to execute their responsibilities in accordance with UNHCR’s core values of professionalism, integrity, and respect for diversity, while demonstrating core, functional, cross-functional, and managerial competencies.

Based on the operational needs in the field, the staff member should fulfill their duties/ responsibilities as well as serve as a backup to support other team members when needed.

Under the supervision of the Protection Officer, the incumbent will undertake the following responsibilities:

Duties/Responsibilities:

• Respond to queries received through the Hotline Phone
• Review and respond to email queries in a timely manner
• Identify and flag vulnerable cases to the Protection Unit for further interventions
• Enter query data into the Feedback and Response System
• Conduct data analysis to identify and monitor query trends
• Draft weekly Protection Query Tracking Report and other related publications
• Conduct phone surveys and monitoring upon request by the Office
• Liaise with other field offices
• Perform other tasks as directed

Education:

• Completion of University degree or higher

Work Experience:

• For G5 – 1-year relevant work experience with Bachelor or equivalent or higher

Key Competencies:

Accountability:

• Communication
• Organizational Awareness
• Teamwork & Collaboration
• Commitment to Continuous Learning
• Client & Result Orientation

Source:  https://unhcr.wd3.myworkdayjobs.com/en-US/External/job/Kabul-CO-Afghanistan/Senior-Protection-Assistant-Call-Operator_JR2438571