Senior Protection Case Management Assistant

Hardship Level (not applicable for home-based)

B

Family

UNOPS LICA5

2024-05-01

April 15, 2024

Very good knowledge of English and local languages (spoken and written) Pashto, Balochi and Urdu. Knowledge of Dari or any locally used language by the refugees will be an asset.

Standard Job Description

Senior Protection Case Management Assistant

Organizational Setting and Work Relationships
The Senior Protection Case Management (PCM) Assistant is typically located at Multi-Country Office, Branch Office or Field Office. S/he is a member of the Protection Section, but may be working under Registration, Refugee Status Determination, or the Resettlement units; and normally supervised on a rotational basis by the head of the functional units (Registration, RSD, Resettlement) where s/he provides support at any given time. Depending on the operational priorities, s/he is responsible for supporting activities relating to registration, resettlement, and refugee status determination; to ensure the implementation of the operational policies efficiently, and compliance to the comprehensive protection and solutions strategy applied.

The incumbent may provide day-to-day supervision to the UNHCR mandate registration process. S/he will be conducting registration interviews, or provide support to ongoing RSD or resettlement processing through providing administrative and logistical support. S/he may also be involved in communication with external partners regarding resettlement issues.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties
– Conduct registration interviews when required in accordance with registration standards and guidance.
– Maintain accurate and up-to date records and data related to all work on individual cases; and ensuring the integrity of the data.
– Provide counselling to, and respond to queries from asylum seekers and refugees, including in the context of the notification of decisions on individuals cases.
– Coordinate the preparatory phases of the RSD procedure and follow up on administrative tasks to ensure that prompt protection responses and assistance is provided to asylum-seekers and refugees.
– Conduct Country of Origin information research for RSD purposes and maintain the Operation’s local repository of relevant information, guidelines and standards. Maintain the RSD shared Data hard-drive and ensure that information stored is organized and well secured.
– Carry out preliminary resettlement interviews and initial assessments for cases received through internal and external referrals (phase 1 interviews)
– Prepare written documentation for resettlement submission; ensure that records / files of individual cases are updated in a systematic and timely manner.
– Provide persons of concern (PoC) with up-to-date and accurate information on their individual cases as well as on UNHCR’s resettlement policies and procedures.
– Follow up on cases from the time of submission to final decision and departure; ensure effective in-country communication on the status and follow-up on PoC being considered for resettlement.
– Coordinate travel and departure arrangements for refugees accepted for resettlement.
– Organize logistical support for governments undertaking resettlement missions.
– Assist in ensuring that PoC, Government authorities and partners have accurate information on the UNHCR individual case-processing policies and procedures as applicable.

– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.

Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For G5- 2 years relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher

Field(s) of Education
Not applicable

Certificates and/or Licenses
Law;
Political Sciences;
Public Administration;
Social Sciences;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Ability to conduct registration interviews, to report on the situation of the beneficiaries. Excellent oral and written communication skills.

Desirable
Knowledge of the use of PRIMES, proGres is an asset. Working experience with procedures and principles related to registration, resettlement, and RSD. Previous work experience in the field of International Refugee Law and Human Rights Law. Experience in counselling asylum seekers or refugees. Experience in working with vulnerable or traumatized individuals.

Functional Skills
PR-RSD – Principles and Procedures, operational arrangements/assistance
PR-Refugee Resettlement programs
PR-Resettlement Anti-Fraud Policy and Procedures
IT-Computer Literacy
CO-Reporting skills
CO-Drafting and Documentation
RG-Registration SoPs Design/Implementation
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

,

,

Desired Languages

,

,

Additional Qualifications

Skills

CO-Drafting and Documentation, CO-Reporting skills, IT-Computer Literacy, PR-Refugee Resettlement programs, PR-Resettlement Anti-Fraud Policy and Procedures, PR-RSD – Principles and Procedures, operational arrangements/assistance, RG-Registration SoPs Design/Implementation

Education

Certifications

Law – Other, Political Science – Other, Public Administration – Other, Social Sciences – Other

Other information

This position doesn’t require a functional clearance

Home-Based

No