Senior Quality Assurance Officer

• Salary breakdown: $72,537.000 – $86,320.00 + Superannuation + Salary Packaging ($15,900.00 + Meal & Entertainment expenses)
• Hybrid work, 2 team connect days per week in the office (Wednesdays required)
• Apply our quality assurance framework to a range of mental health programs and products

About the Institute

Located on Gadigal and Bidjigal land (Randwick NSW), Black Dog Institute is the only Medical Research Institute in Australia to investigate mental health across the full lifespan, our aim is to create a mentally healthier world for everyone. For over 20 years, we have been at the forefront of mental health research and have maintained a reputation as the face of mental health research and treatment in Australia.

Through our unique ‘translational’ research approach, we turn our world-class research into treatments, prevention strategies, clinical services, educational programs, and e-health products. These allow us to continue our work in leading Australia’s population health response, and champion the ongoing conversation of mental health in our society.

Our work is used to distributed through the public and is used to drive evidence informed change across the mental health sector, setting the foundation for a brighter and healthier future for all.

Benefits

• Hybrid work, 1-2 days per week in office (choose your days, consistent team collaboration days where possible).
• 35 hour work week, flexible hours agreements & 9-day fortnights.
• Salary Packaging: $15,900.00 of your base salary tax free & up to $2650.00 meal & entertainment.
• Family first, people first culture, we put our research into action at work to make sure we maintain mental health and wellbeing at work.
• Pet friendly workplace.
• Leave benefits including public holiday swap, gifted annual leave, and wellbeing leave.
• Employee discounts.

The Role

Sitting within the broader Service Implementation directorate, the Senior Quality Officer Assurance (QA) Officer supports the implementation of quality assurance and improvement activities associated with Black Dog Institutes (BDI) publicly available digital and non-digital products, services and programs. This includes applications, online and education programs and resources and services such as the BDI Psychology Clinic.

The Senior Quality Assurance Officer will be responsible for collating, analysing and reporting data such as web and app analytics, user survey data, and agreed customer service and safety metrics for the Service Implementation team. A key focus will be on managing internal and external quality assurance and audit requirements, as well as supporting a culture of performance excellence and continuous improvement of products, services and programs within the Service Implementation team, and across portfolios.

Duties & Responsibilities

Quality Assurance Program Management:

• Support the implementation of a QA and Improvement Framework designed to support BDIs publicly available products, services and programs and their delivery.
• Develop and foster collaborative relationships with internal program evaluation experts and product owners to establish agreed product safety, performance and effectiveness indicators.
• Collate and analyse consumer and product, service and program data to support the ongoing monitoring of safety, performance, and effectiveness and to inform improvement recommendations.
• Monitor product, service and program QA and Improvement registers to ensure their ongoing and affective application to quality and improvement.

Training:

• Educate and support teams responsible for BDIs publicly available products, services and programs to implement the QA and Improvement Framework.
• Train product, service and program team members on effective QA and improvement practices.

Planning & Reporting:

• Document and communicate QA findings and reports to internal and external audiences.
• Collate Board reports and dashboard data, and external reports relating to Service Implementation group funding.

Skills & Experience Required

• Tertiary qualification in a relevant discipline (e.g health sciences, public health, psychology).
• Demonstrated knowledge and/or 2 years minimum experience of service/program delivery within the health sector.
• Experience in program/project evaluation, data collection and analysis and/or implementing quality assurance frameworks and procedures.
• Highly developed interpersonal and communication skills with the ability to positively influence outcomes, develop and maintain productive working relationships.
• High level computer literacy including MS Office suite and proficient skills and experience with data analysis in Excel or similar.
• Strong organisational skills with a high attention to detail, can prioritise and meet deadlines and see tasks and projects through to completion.
• Strong initiative with a proven ability to work independently and take personal accountability to deliver outcomes.
• Demonstrated experience in writing and producing reports and documents for stakeholders.

EOO Statement

Black Dog Institute is committed to achieving a diverse workforce that reflects our wider community. We ensure equal opportunity for all, regardless of age, culture, appearance, sexual orientation, lived experience, gender identity, disability and/or family status.

How to Apply

To become a part of the Black Dog Institute team, click ‘Apply Now‘ and submit your most up to date resume. If you are shortlisted for the role, we will call you and let you know you are successful. Please do not respond to any suspicious emails requesting you to upload your ID or personal details.

We are a 2022 Circle Back Initiative Employer and commit to respond to every applicant.