Senior Reports Officer

Requisition ID: req45758

Job Title: Senior Reports Officer

Sector: Operations

Employment Category: Fixed Term

Employment Type: Full-Time

Open to Expatriates: No

Location: Bangkok, Thailand

Work Arrangement:

Job Description

Background/IRC Summary:
Founded in 1933, International Rescue Committee (IRC) is one of the worlds leading agencies working in post conflict
and development contexts, supporting communities in over 40 fragile, failed and developing states. In this
capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to
advance on a path of development.

The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population,
Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States.
Responsible for a portfolio of 37 countries, RSC Asia prepares refugee applications for the United States Refugee
Admissions Program (USRAP) using START (a State Departmentmanaged data system that supports the arrival and
resettlement of refugees through technology), provides information to resettlement agencies about arriving refugees,
and offers cultural orientation training to refugees bound for the United States. RSC Asia is based in Bangkok, Thailand,
with sub-offices in Malaysia and Bangladesh.

Job Overview/Summary:

The Senior Reports Officer is an integral part of the RSC Asia Pipeline and Reports Team. The position ensures high
standards of both general processing, identifying bottlenecks, quality assurance and control, as well as monitoring and
evaluation. Primary responsibilities of the Senior Reports Officer are to ensure and manage quality control (QC) protocols
of the day-to-day activities of RSC Asia processing.

Major Responsibilities:
Maintains and in-depth knowledge and understanding of current PRM, RPC/START policy guidance.
Assists the Reports Manager with RSC QC report creation and updates.
Performs regular QC of RSC data entry in START for the RSC Asia caseload.
Assists program supervisors in the overall monitoring and evaluation of RSC case processing.
Assists the Reports Manager to ensure all processing staff are trained on filters and use of existing reports.
Liaises with Senior Management regarding QC issues in processing.
Maintains and upgrades QC tools for the RSC Asia team via Tableau and START filter training to ensure the
highest possible performance in adherence with established START and PRM policy.
Identifies specific training needs and strategizes with Senior Management and managers to meet those needs.
Keeps the Reports Manager informed of trends, and training needs that are evident in in daily caseload QCs.
Assists the Reports manager to maintain the functionality of the Bangkok RFID database.
Cooperates as part of the Reports and broader RSC team to accomplish departmental and organizational goals.
Ensures on-time and accurate Tableau and START-based reporting to external partners, inclusive of PRM/RMA,
UNHCR IOM, Resettlement Agencies, and the Australian Department of Homeland Affairs (DoHA).
Able to travel whenever required, both domestically and internationally
Other duties as assigned.

Key Working Relationships:

Position Reports to: Reports Manager
Position Directly Supervises: None
Other Internal/External contacts:
Internal: Processing managers and SMT
External: Regional Refugee Coordinators office (RMA), PRM, Resettlement Agencies, USCIS, IOM,
UNHCR, Australian Department of Homeland Affairs and RPC

Qualifications

Work experience

Minimum two years of data management experience.
Experience with ServiceNow databases and/or Tableau preferred.
Demonstrated Skills and Competencies:
Proven data management skills meticulous with high accuracy and a focus on quality control
Good time management skills, well organized, and able to multi-task workload management
Work effectively under pressure within specified target and deadline
Solid organizational skills with the ability to handle multiple tasks, set priorities, effectively manage time, and meet deadlines.
Strong analytical skills and able to think and work independently as and when needed
Good interpersonal skills: communicate well with others
Proactive solution provider, well-organized, flexible and able to work in fast-paced, multi-cultural environment.
High level of professionalism while implementing IRC RSC policies and procedures.
Both team and detail oriented and able to think and work independently.
Strong communication, interpersonal, and organizational skills.

Language and Computer Skills:

Excellent verbal and written English language skills.
Proficiency in database management, Microsoft Word, Excel, Access, PowerPoint, Tableau and Outlook required.
Knowledge of ServiceNow, Tableau and the U.S Refugee Admissions Program preferred.
Ability to type 40 words per minute.

Working Environment:
The position is currently based in Bangkok. The position is in an urban office environment.
The employee is required to adhere to the IRC Way for professional conducts, as well as to comply with all relevant Policies and Procedures while carrying his/her duties. All other employee terms and conditions shall be as per stipulated in the Employment Contract and/or Employee Handbook.

Standards of Professional Conduct:
The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way Code of Conduct.  These are Integrity, Service, Accountability and Equality.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
 
Equal Opportunity Employer
IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Application Deadline: 17th October 2023