Senior Service Advisor

Job title:

Senior Service Advisor

Company

Pendragon

Job description

Stratstone Mercedes-Benz, GiffnockSalary of £26,857 with £6,000 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales servicesAre you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind!As a Senior Service Advisor, it is essential that you hold a full UK drivers’ licence.What does the role of Senior Service Advisor involve?

• Providing estimates, booking and scheduling service/repair work
• Advise a recommended course of action and accurately invoice for work carried out
• Ensure customers are fully informed of all available extras, accessories and value products
• Be a main point of contact and offering support and guidance to customers and managing customer complaints
• Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
• Deputise for the Service Leader

What do you need to succeed as a Senior Service Advisor?

• Previous / current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
• Great organisation/admin skills and experience using computer systems
• Upselling experience as well as being comfortable in fast-paced environment
• Able to maintain customer service levels whilst meeting KPI’s and deadlines

At Lithia UK, our growth is powered by our people:As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.Diversity is Our Strength:Lithia UK recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.

Expected salary

Location

Scotland

Job date

Sun, 30 Mar 2025 04:33:17 GMT

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