Senior Service Co-ordinator

Job title:

Senior Service Co-ordinator

Company

Staffline

Job description

Our client, a successful supplier of bespoke patient care services and the best-in-class healthcare technologies and consumables are currently seeking to recruit a Senior Service Co-ordinator to join their team based in Belfast. With great career development opportunities and many other working benefits, our client is the perfect place for you to take your career to the next level.

Salary is 28k per year plus company benefits

The position is Permanent

Overview of the position:

The successful Senior Service Co-ordinator will be responsible for planning and the co-ordination of the engineering staff, their jobs, and tasks. Liaising professionally with customers to ensure that the Service Department provides an exceptional level of service. This candidate will also aid the Service Support Manager with co-ordinating the Service Desk team.

Responsibilities:

• The successful Senior Service Co-ordinator will be responsible for planning and the co-ordination of the engineering staff, their jobs, and tasks.
• Liaising professionally with customers to ensure that the Service Department provides an exceptional level of service.
• To aid the Service Support Manager with co-ordinating the Service Desk team.
• Support Service Co-Ordinators with the planning of customer installations, breakdowns and routine servicing.
• Ensure clarity and alignment within the team on the appropriate approach to planning and/or management of engineering resource.
• Receive, log and oversee calls from various customers and internal stakeholders via email, telephone and Whatsapp.
• Oversee contracts, in conjunction with Contracts Co-Ordinator, ensuring the appropriate service levels, schedule dates & allocation of resource.
• Complete and oversee that all customer queries are dealt with in a timely manner ensuring customers are kept up to date at all times.
• Oversee and complete quotations to be sent to customers for chargeable calls or parts completed by the Service Desk.
• Ensure customer billing for parts are accurately completed on accounts package.
• Complete, oversee and review internal and external repairs in conjunction with suppliers and internal stakeholders.
• Complete, oversee and review of the engineering tools sent for testing and/or calibration repairs.
• Oversee all call closures are completed within a timely manner, ensuring appropriate follow ups and necessary paperwork sent to customers.
• Support ongoing maintenance of accurate Master Records.
• Aid Service Desk in achieving ongoing KPIs.

SKILLS REQUIRED

• Min 3 years Customer service experience
• Min 1-2 years Supervisory/Team lead experience
• Excellent communication and organisational skills
• The ability to multitask & work well under pressure
• Strong IT skills
• The ability to build relationships with external and internal stakeholders
• Strong customer focus
• High attention to detail

If you are interested in this great opportunity with a prestigious medical supply company then please either send your CV via the link provided or directly to

#INDBELFST23

Expected salary

£28000 per year

Location

Belfast

Job date

Thu, 01 Feb 2024 08:42:40 GMT

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