Job description
- Full-time maximum term position up to 3 years (part-time considered)
- Salary based on experience, range: $96,953 – $121,188 per annum plus super
- Attractive employee benefits including salary packaging and hybrid working
About the role
Victoria Legal Aid (VLA) is seeking a Senior Service Designer to provide service design expertise and support to projects and initiatives in our First Nations Services team.
This is a newly created position that is in support of activity aimed at improving VLA’s service delivery to First Nations people. In this role, you will collaborate with internal and external stakeholders specifically First Nations employees and community-controlled organisations in designing, delivering and reviewing practices to better embed a First Nations perspective on all aspects of our work.
You will also provide technical design expertise and assist in implement and maintaining high quality realistic and achievable work plans. This is an excellent opportunity for individuals seeking impactful and fulfilling work where the primary goal is enhancing overall legal representation to First Nations people.
As this is an identified position, VLA highly encourages applications from individuals of a First Nations background.
About you
As our ideal candidate, you will possess:
- Demonstrated experience collaborating with First Nations communities, including an understanding of cultural norms, communication styles and complex issues experienced by First Nations people.
- Strong project management skills and experience managing end-to-end service design, including the generation of journey maps, service blueprints and use of appropriate research methodologies and ethical frameworks.
- Highly developed communication, change management and interpersonal skills and the ability to lead, influence, communicate and consult with a diverse stakeholder group.
- Demonstrated experience managing complex projects and initiatives in a government, health, community services or legal context.
Don’t meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you’re excited about this role but your CV doesn’t align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.
Employee benefits
- Family friendly, flexible hybrid work from home & office model
- Training and professional development opportunities
- Supportive team environment in modern offices
- Salary packaging which allows up to $15,900 of your salary each year to be tax free
- Culturally-aligned support with Cultural and Ceremonial leave, First Nations Staff Network, and VLA’s Aboriginal and Torres Strait Islander employment
- Salary packaging which allows up to $15,900 of your salary each year to be tax-free
- Opportunity to join Myki Commuter Club (and salary package the cost)
- A structured Supervision Model and ongoing training and professional development opportunities.
How to apply
To be considered for this role, please submit a current resume and cover letter outlining motivations and experiences that would make you suited to the position.
If you require adjustment to the recruitment and selection process or need an alternative format to any of the application material, please don’t hesitate to get in touch with our team via [email protected] using the subject line: Senior Services Designer enquiry via EthicalJobs.
For further information review the attached position description or contact Marie Baird – Manager, Service Design and Innovation on (03) 9269 0109.
No agency applications will be accepted.
Other relevant information
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.
VLA is committed to putting the safety and wellbeing of children first.
A position description is attached.