Senior Technical Lead

The Sr. Technical Lead, Infrastructure will act as one of the leads for the ICT Infrastructure Team. He needs to direct himself and the team to ensure that the right people are doing the right things at the right times. He is also responsible for leading the entire team on balancing and prioritizing work for team optimization, process adherence, retraining etc.  

This position also serves as an integral member of the ICT team involved with ICT service delivery, as well as leading and collaborating on ICT standards and strategies. In addition, this position will lead efforts to monitor and report key metrics regarding the ICT infrastructure health status of project offices will act as the primary interface between the project ICT and HQ ICT. 

Responsibilities:  

Management:  

• Support major Incidents, escalations and RCAs if needed.
• Supervise resources across the ICT Infrastructure Team.
• Drive continuous improvement across the ICT Infrastructure Team.
• Responsible for SOP adherence and updates as necessary.
• Participate in Problem and Change Management.
• Responsible and accountable for reporting personnel issues to the Associate Director, Infrastructure.
• Accountable for escalating technical and facilities-related incidents and issues.
• Assist the Associate Director, Infrastructure with recruiting, training and other initiatives.
• Provide backup coverage for the Associate Director, Infrastructure. and other management tasks.
• Responsible for mentoring, coaching and developing other team members of the ICT Infrastructure Team.

Technical:  

• Provide leadership and technical expertise as part of a global ICT solutions team responsible for designing, delivering, and maintaining complex and critical ICT infrastructure and systems. This includes remote services, cloud servers/storage/virtualization deployments, wired and wireless networks, and cyber security assessments/validations.
• Demonstrate leadership and foster collaborative team approach and interact well with front line and management providing consultation and expert advice on systems and security related topics.
• Provides technical leadership in the planning and implementation of additions and modifications to the supporting home office and project office infrastructure including the installation of server and networking hardware and operating systems software and other related software both on-premise and cloud based, as required.
• Leads in the planning and implementation of network security as established by the corporate ICT department to ensure that system access to data is restricted to authorized staff.
• Works with field project teams to help design and implement internal systems that comply and integrate with the corporate Infrastructure enterprise architecture strategies.
• Reports field ICT infrastructure status concerning risks, issues, and anticipated projects to the Associate Director, Infrastructure.
• Provide technical leadership with the administration of Winrock’s corporate infrastructure.
• Interacts with internal clients on all levels to help resolve ICT related issues and provides answers in a timely manner.
• Provide subject matter expert (SME) technical expertise and responsibility for planning, monitoring, and technical support of the backup and restore functions within Winrock ICT.
• Provide subject matter expert (SME) technical expertise on cloud computing techniques and technologies and related cloud computing architectures. Advise, lead the ICT department and assist other business units and projects, with data integration and migration efforts, Research, evaluate, and deploy advanced cloud computing systems for internal clients.
• Evaluate network performance issues including availability, utilization, throughput, and latency.
• Ensure adequate data protection measures are in place and that these are tested on a regular basis.
• Take proactive steps to ensure an appropriate level of system availability and security.
• Leads risk and vulnerability assessment and risk mitigation analysis.
• Lead Security Compliance reporting.
• Establish, manage and administer ICT security policy and procedures to ensure preventive and recovery strategies are in place and minimize the risk of internal and external security threats.

Source: https://winrock.org/work-with-us/careers/job-openings/?gh_jid=7517209002