Service Account Manager

Job title:

Service Account Manager

Company

Cento

Job description

Service Account ManagerLondonUp to £60,000We are seeking a dynamic and results-oriented individual to join our team as a Service Account Manager. The ideal candidate will be responsible for managing and enhancing client relationships, ensuring the delivery of exceptional service, and driving revenue growth through service contracts and related opportunities.Key Responsibilities:

• Client Relationship Management:

• Organise and attend monthly or scheduled meetings with clients and/or their representatives to conduct comprehensive performance reviews of our service delivery.
• Produce and issue monthly/annual client reports incorporating key performance indicators (KPIs), engineer performance, relevant issues and concerns, legislative impacts, health and safety statistics, etc.
• Team Leadership and Supervision:

• Manage and supervise the service desk, overseeing performance and technical issues to ensure optimal service delivery.
• Supervise service engineers’ performance and quality, providing regular feedback and addressing any issues with the Operations Manager.
• Quotation Management:

• Produce and issue quotations for service contracts, system additions, upgrades, and replacements.
• Prepare and provide quotations for small works associated with service contracts, ensuring accuracy and competitiveness.

Qualifications and Skills:

• Proven experience in client account management or similar role within the service industry.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Strong organisational and leadership abilities, with a focus on driving performance and achieving targets.
• Technical knowledge or experience in the relevant industry (e.g., engineering, facilities management) is advantageous.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and collaboratively in a fast-paced environment.

Expected salary

Location

London

Job date

Sun, 19 May 2024 06:32:45 GMT

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