Service Administrator

Job title:

Integral

Industrial Refrigeration Service AdministratorMain Duties and Responsibilities

To answer and log incoming calls and requests from internal and external customers
Coordination of engineer resources and labour in conjunction with other team members and Service Manager
To order parts and raise purchase orders for subcontractor labour where required
To initiate first stage internal and customer escalation processes
Take on projects as and when required and see them through to successful completion
To prioritise customer contracts / outstanding calls and despatch engineers.
To identify cost saving initiatives.
Where possible – to assist others with tasks that may be outside of the scope of your role
Ensure that all relevant company and legislative policies and best practices are adhered to and maintained at all times.
Effective and efficient WIP management of all call types from creation through to invoice completion and job closure
To comply with Integral’s environmental policies and putting forward new ideas for improving environmental efficiencies.
Adhere to H&S procedures with due regard for business constraints and efficiency
Generating quotes for customers
Updating, uploading and checking of the clients’ online systems & KPIreports
Provide holiday cover for other administration roles
To record and control cylinder rentals
To provide day to day support to the Administration Supervisor in call management, call handling, and general administration of the service contracts in line with customer and Integral KPI’s.