Service Coordinator

Service Coordinator, L’Arche London

ABOUT L’ARCHE LONDON

At L’Arche we build Communities together with people with learning disabilities rather than doing it for them, and we are committed to mutually transforming relationships in a world where all belong.  

L’Arche London is a diverse and inclusive Christian community of 100 people with and without learning disabilities, sharing ordinary life and building extraordinary relationships. Excellence in care and a commitment to living in community is what makes us unique. We are a high quality care and support provider, regulated by the Care Quality Commission in England.

Are you inspired to bring your skills, experience and values to support our vision of a more human society? 

ABOUT THE ROLE

Reports to: Head of Support and Care (Registered Manager)

Hours of work: 37.5 hours per week, usually Monday – Friday 9 – 5pm

NB Service Coordinators are required to balance management administration with being present in the group’s houses. This necessitates some occasional evening and weekend work to be agreed with their line manager.

Salary: £35,000 per annum (with an increment in the second year) 

Place of work: L’Arche London community houses and office (all within a walking distance, based in West Norwood, London)

Main purpose of the role:

To lead and manage the Oak Group, one of three groups in the L’Arche London community, comprising of a range of services for people with learning disabilities and its team of assistants. 

To lead the service delivery within this group in line with L’Arche values, standards and the requirements of the Care Quality Commission [CQC]. 

To play an active role in the leadership of L’Arche London, helping shape a vibrant community of people with and without learning disabilities.

Leadership and People Management:

• Supervise and work with the Deputy Service Coordinator to lead a team of 15 Support Assistants. Ensure each assistant in the group is regularly supervised, trained, and appraised, and that action is taken to effectively manage performance issues.
• Understand the requirements of the CQC and other relevant legislation and ensure that all applicable standards are met including adult safeguarding.
• As part of the Community Coordinating Team, implement appropriate policies and procedures, promoting the wider L’Arche mission, vision and values.
• Be on the On-Call rota every 6 – 8 weeks, with flexibility as service requires. (Additional pay provided.)
• Contribute to the recruitment/ interviewing of Assistants.

 Provision of Support to People with Learning Disabilities

• Ensure the provision of high-quality personalised support for each person with a learning disability in the Oak group, implementing Person Centred Support Plans to maximise independence, personal choice, and autonomy.
• Enable each person with learning disabilities to feel at home, encouraging both individuality and belonging, ensuring that everyone is informed of their rights and responsibilities as a member of the Community group and as a tenant.
• Support each person to manage various aspects of their life, from their personal budgets to their health and well-being.
• On occasion, provide one-to-one support to people with learning disabilities at home or in the community.

Administration and Management

• Maintain high standards of communication and record keeping, ensuring an effective flow of information within the Group, with the rest of L’Arche London, the local community, family and professionals.
• Work closely with the Deputy Service Coordinator to oversee the work rota.

Creating Community

• Attend and organise Community events and celebrations relevant to the role and foster a sense of welcome for all visitors and friends; ensure a regular rhythm of prayer and reflection in accordance with the traditions of L’Arche.

General

• Attend training and personal development courses as required.
• Any other reasonable duties commensurate with the post which may be required from time to time.

What We Offer

• This post is offered subject to a probationary period of 6 months; 3 clear references; a completed work history form; a satisfactory and up-to-date enhanced DBS check; and a satisfactory right to work check as appointees must have the right to work in the UK.
• There is no additional pay for overtime, but Time off in lieu (TOIL) will be given and agreed with the line manager when circumstances require the post-holder to work extra hours. TOIL should be taken within 2 weeks of being accrued.
• All Service Coordinators are the on-call rota for 1 week every 6 – 8 weeks. There is an additional payment of £56 a week for being on-call.
• Paid holiday allowance of 33 days leave per year. (This total is inclusive of 8 days in lieu of bank holidays).
• Service Coordinators will be provided with a programme of personal development and training including opportunities to study for QCF qualifications in social care and leadership development through L’Arche in the UK’s leadership development programme.
• Employee Assistance Programme with Care First which offers confidential support in terms of performance, health, mental and emotional well-being including access to short-term free counselling services.

A full job description and person specification can be found in the Recruitment Pack.

To apply, please submit your CV and answer the questions on our online application form. Please also include a cover letter providing in depth explanation of how you meet the job and person specifications for this role. Please give examples where you can. 

Closing date for applications is midnight on Sunday 15 June 2024. We will carry out interviews as applications are received and may close the role early if a suitable candidate is appointed. We encourage you to apply as soon as possible. 

Please also read our privacy notice for job applicants.