Service Delivery Analyst

Job title:

Service Delivery Analyst

Company

Pertemps

Job description

Job DescriptionService Delivery Analyst
Remote
Permanent
£45,000 – £50,000Network IT a looking for a Service Delivery Analyst for one of our clients. This role is a remote based role. The role is to join a flourishing organisation that are looking to expand their Customer Experience Team. This role would be great for anyone that has hands on experience on experience of working in a SOC that enjoys engaging with clients and customersKey Responsibilities

• Previous experience working in a SOC Team or Service Operations Centre
• Have experience of working in a customer facing role.
• Have experience of presenting regularly to clients
• Knowledge of tools, processes, KPIs, detection engineering, tuning
• Knowledge of SOC tooling, SIEM, EDR (Sentinel, CrowdStrike, Defender for Endpoint)
• Understanding of Common Threats
• Ability to confidently talk about tickets
• Confident explaining tech to non-tech individuals
• Exposure to an ITSM – preferably Jira
• Previous experience generating customer facing reports
• Excellent communication – written and face-to-face
• Possess a pleasant manner with the ability to build a rapport with people at all levels.

Expected salary

£50000 per year

Location

United Kingdom

Job date

Sat, 07 Sep 2024 02:07:52 GMT

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