Service Delivery Analyst

Want to join a Digital Services team whose ambitions are to improve, innovate and become sector leading, well come and work for us. Digital Services is working with Faculties and Departments to deliver the Vision 2030 university strategy.

The role of the Service Delivery Analyst is to support our staff and students to ensure they get the best out of the technology. Resolving tickets that are raised through our Service Desk but cannot be resolved at that point. The role will be varied, and you’ll be joining an Operational Support team who hold a wide range of skills and expertise.

It’s essential that you’re able to work effectively as part of a team with a commitment and aptitude to develop new skills. Focused on quality, you will be committed to providing an excellent level of service to our customers. 

Whilst the successful candidate will have a “home” base in Wolverhampton, there may be a requirement to work at our other campuses. 

NB: This advertisement applies to those who have not interviewed for this post within the last 6 months.

The University of Opportunity for Students and Staff

As part of our commitment to ensure the diversity of our staff body reflects those of the student and local communities we serve, we particularly welcome applications from candidates of Black, Asian, or Ethnic Minority heritage, and candidates who are Disabled (including people who may not define themselves as disabled, but nevertheless encounter challenges)

PLEASE NOTE: Applications are scored against the criteria set out in the job description and person specifications attached to this advert. Applications are not assessed against the job advert so please ensure your applications are crafted against the Job Description and Person Specification contained within it.