Service Delivery Controller

Job title:

Service Delivery Controller

Company

Network Rail

Job description

Are you ready to make a difference in people’s lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We’re an organisation where people truly matter, and when you join us, you matter to us and millions of others. to watch our inspiring video to learn more about us!We’re dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we’re committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by .Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you’re passionate about making a meaningful impact, then this opportunity is for you!About our people and the recruitment process – We’re an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.We’re also a employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.Brief DescriptionTo supervise the train service management within the Wessex Integrated Control Centre to safely deliver the train plan; to meet the differing needs of rail industry customers and stakeholders. Develop and maintain relationships with train operators and other key industry partners.This is a part time opportunity for 12 months, working a job share at a 50/50 split. Please note, this role encompasses early and late shifts and weekend working and is based in Basingstoke Regional Operations CentreAbout the role (External)1. Working with the Network Delivery Manager, create an engaged and motivated working environment and act as a role model to develop a culture that supports and encourages the development and improvement of Train Service Management.2. Maintain an overview of train services, particularly during times of disruption, liaising with both internal and external controls and station control points. Co-ordinate Cross Boundary recovery arrangements and determine strategic deployment priorities to maintain an effective network.3. Supervise the train service management team in the delivery of a safe, efficient and optimal daily train plan for all operators and their customers4. Manage the performance of the daily train plan, communicating with all operating locations and train operators to make certain that early interventions are being made to minimise overall customer disruption5. Manage the train service contingency plans, and design and embed a process for plans to be continually refreshed and updated6. Lead in the application of the train service contingency plans during times of disruption7. Lead the implementation of the principles of service recovery to restore the network to right time running as soon as practicable8. Coordinate the dissemination of information with the Information Cordinator in an accurate, concise and timely manner, in accordance with company standards and statutory requirements.9. Maintain a daily record of all applicable train running information and events, using the available systems in accordance with the relevant company standards and instructions.10. Lead strict adherence to the Railway Operations Code for the VSTP process.Job Skills, Experience and QualificationsEssential· Experience of supervising teams within a highly pressurised operations environment· Experience of decision making across the Route· Good negotiating skills and ability to make objective decisions· Appreciation and application of Control based I.T systems· Excellent communications skills· Good operational experience· Able to influence others and work under pressure· A thorough understanding of train planning principles and timetable composition· Good geographical knowledge of applicable route and wider networkDesirable· Previous experience of working within a safety critical communications environment· Experience of working within a control environment· Knowledge of Network Rail and Train Operating Companies across the network and the key aspects of their business· Experience of railway industry operational rules and regulations· Knowledge of railway systems applicable to train service delivery· Have a good understanding of commercial issues and customer flows on train operating companies and neighbouring routesHow to apply (External)Salary: £62820 based on full time roleThis is a part time opportunity for 12 months, working 50% of the weekIt is possible that the secondment could be extended for a further 12 monthsDrugs and Alcohol Standard:Our Drugs and Alcohol Standard is changing as of 16.01.2023. All propective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.Network Rail adheres to pre-employment Baseline Personal Security Standard (BPSS), this is government standard for pre -employment vetting. BPSS government standard pre-employment vetting requires Network Rail to screen a potential employee’s unspent criminal convictions and undertake 3 year career checks. Employment at Network Rail is subject to employees meeting the BPSS government standard pre-employment vetting.Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or other irrelevant factor. We will interview all disabled applicants who meet the essential criteria.Keeping people safe on the railway is at the heart of everything we do, safe behaviour is therefore a requirement of working for Network Rail. Applicants should demonstrate their personal commitment to safety in their application.Network Rail can offer you a rewarding career with competitive pay and excellent benefits including a choice of contributory pension schemes, a generous annual leave package, a bonus scheme and an annual subsidy on season tickets.Network Rail positively embraces flexible working recognising that employees may wish to balance work and family/home life.Closing date 27th September 2024:, late applications will not be accepted. We retain the right to close the advert before the listed closing date based on application volumes.

Expected salary

£62820 per year

Location

Basingstoke, Hampshire

Job date

Wed, 18 Sep 2024 22:00:22 GMT

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