Service Delivery Coordinator

About SEED: SEED is a locally-registered NGO in the Kurdistan Region of Iraq. SEED’s mission is to protect, empower, and support the recovery of  survivors of violence and others at risk. SEED is committed to delivering quality and holistic approaches, combining international expertise and local know-how to achieve results for the people of Iraq and Kurdistan. SEED’s programming focuses on three key objectives: 1) the delivery of transformational, comprehensive MHPSS services including case management, mental health, and legal services, as well as psychosocial support activities; 2) strengthening the capacity of service providers through education, training, and capacity-building programs; and 3) promoting policy and social change to strengthen the rights of, and protections for, vulnerable groups and individuals through public awareness, technical assistance, and advocacy. 

 

SEED staff are expected to perform job duties and responsibilities professionally, respecting SEED’s Code of Conduct and Policies. SEED is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members as part of our commitment to a safe and harmonious work environment.

 

 

Role of the Job Title: The Service Delivery Coordinator will lead a multidisciplinary team, including psychologists and  case managers, to ensure high-quality, policy-aligned service delivery. The SDC will provide supervision, mentorship, and performance feedback; oversee complex and high-need cases; and ensure timely documentation and reporting. They will support daily operations, identify training needs, and deliver or coordinate capacity-building initiatives. The SDC will supervise  two service sites, lead MEAL reporting, verify service delivery, and collaborate closely with the Program Manager and technical advisors in mental health, psychosocial support, and case management. The ideal candidate is compassionate, proactive, and experienced in GBV response, mental health services, child protection, and case management services. A strong ethical foundation and the ability to work across diverse cultural and social backgrounds are critical. A strong commitment to ethical practice, inclusivity, and teamwork is essential. The SDC reports to the Protection and Service Delivery Manager (PSDM). The position is based in Erbil but requires field visits to Sulaimaniya twice a month.

 

 

Specific Tasks:

Team Management and Supervision – 75%

• Coordinate and supervise service providers and the delivery of services under grant program(s), ensuring service delivery is in line with SEED values and operating principles including confidentiality, SOPs, SEED policies.
• Ensuring that all referrals received are assigned to a Case Manager, Psychologist, and assigned a case number, and inputted into Commcare.
• Ensure all staff have work plans in place and are provided feedback on a routine basis, as well as during Performance Appraisals.
• Identify the capacity development needs of staff, make recommendations for meeting identified needs, and provide training in collaboration with management.
• Monitor case management and mental health files to ensure timely and accurate documentation and reporting.
• Twice a month visits Suliminuay where SEED delivers its comprehensive services.
• Review documentation of all reporting required under SOPs:
• Clients are assigned and visited with required time period; well-being and other assessments are completed and properly filed in CommCare
• Daily activity reports, daily check-ins, completion of client trackers and all required CommCare systems;
• Ensure confidential ongoing clinical and community-based MHPSS services to cases and their families, as needed, to include the collaborative development of a Case Plan and Treatment Plan using SMART goals.
• Facilitate referrals to partner agencies providing services in accordance with SEED policy, as needed per each individual case.
• Participate in the development and coordination of outreach and community engagement plans as requested
• Lead on the development and ensure the utilization of location-specific service mapping and referral pathways.

Reporting and MEAL – 15%

• Ensure that staff complete all necessary reporting requirements.
• Contribute to monthly service delivery reports and programmatic quarterly reports.
• Contribute to reviews of data, client audits, and other monitoring tasks as assigned.

 

Coordination, Influence, and Organizational Representation – 10%

• Maintain good working relationships with all partner organizations and community‐based groups, to facilitate referrals and support related and/or joint activities.
• Attend relevant external cluster meetings, training sessions, and other events to represent SEED and gain the knowledge needed to ensure high-quality service delivery.
• Provide reports on all activities.

• University degree in social work, psychology or a related field.
• Minimum 4 years of professional experience as a social worker or caseworker/case manager, preferably with survivors of trafficking or gender-based violence.
• Minimum of 2 years of professional experience overseeing or managing a team of MHPSS service providers.
• Experience in shelter programming for at-risk populations or aftercare assistance to VOTs, a plus.
• Knowledge of case management, community outreach, psychological services, and referral pathways.
• Experience working with survivors of violence and other populations experiencing a lack of social protection and social inequalities.
• Strong belief in human rights for all and gender equality.
• Strong communication and interpersonal skills including the ability to gain trust and build relationships.
• Demonstrates a positive attitude, self-motivation, organization, and resourcefulness
• Strong ability to work independently, including the ability to multitask, prioritize competing tasks, and manage time effectively.
• High standard of spoken and written English and Kurdish and/or Arabic.
• Excellent computer skills, including the use of online data collection systems.
• Ability to work in a stressful setting and adapt quickly to changing environments.

 

• Interested candidates are invited to submit their cover letter and resume via this LINK.
• Only shortlisted candidates will be contacted.
• Applications will be accepted and reviewed on a rolling basis until the position is filled.