Service Delivery Manager

Job title:

Company

Otis

Job description

Date Posted: 2024-06-20Country: United KingdomLocation: Otis Edinburgh, Stuart House, Eskmills, Station Road, Musselburgh, Edinburgh, EH21 7PB, UK.Title:Service Delivery MangerLocation:EdinburghEvery day we move more than 2 billion people. Today, our focus more than ever, is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are looking for a Service Delivery Manager to lead a service team based within Scotland, Edinburgh.As a Service Delivery Manager, you will:

Bring a commercial, professional approach to your area.
Liaise with clients across the Scotland Edinburgh area, working in partnership to delivery an effective service to our customers.
Lead, mentor, and coach you’re team. Engage with your team of field-based engineers to delivery on service level agreements within a timely and professional manner.
Support internal moves and development. Work with your team to nurture from the ground up – working with them to support with personal and professional development.
Provide solutions to clients. Work with our clients to provide solutions to technical breakdowns and faults, working together to overcome these obstacles and to get lifts and escalators back in tip top condition.

What can we offer you?

The chance to thrive within a critical part of the business, providing you the opportunity to build a professional reputation within the industry.
Professional and personal development, with chances to climb the ranks within the service department – you could be the next operations director.
Great salary and benefits, along with a customer focused, service delivery incentive scheme.

To be successful in this role you will:

Have come from the lift industry or similar sectors such as Construction or Facilities Management.
Great people person, able to relate to customers needs and frustrations and provide a competitive solution within a timely manner.
Management experience, able to delegate tasks out to a remote team and able to provide couching and mentoring to ensure personal and professional development within your team.
Good IT knowledge, able to work on and with a wide range of Microsoft based systems.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry’s largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .Privacy Policy and Terms:Click on this to read the Policy and Terms