Service Delivery Manager

Job title:

Service Delivery Manager

Company

Menzies Aviation

Job description

OverviewPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.But at the heart of our business is our people.Role PurposeTo ensure a consistent delivery of high performance standards within the constraints of the Service Level Agreements of our Customer Airlines, maintaining health and safety standards and excellent working practices within the Company policies.What you will be doing

• To work with the Station management Team to ensure service delivery standards meet or exceed customer expectations, whilst respecting prevailing commercial agreements and protecting the financial performance of the station.
• To establish, maintain and develop effective relationships with the appropriate customer, airport and internal representatives, and other relevant bodies to ensure that all commercial opportunities are fully exploited.
• To act as a first point of contact for customer airlines in relation to all aspects of service delivery. Filter queries and actions to the relevant members of the Station Management Team and act as a focal point for feedback to the customer airline.
• To monitor and report on performance against agreed standards and to ensure appropriate corrective action is taken to ensure customer requirements are consistently met. Conduct SMART audits on a regular basis.
• Lead/attend meetings with customer airlines and airport as required. Produce reports/minutes of those meetings as agreed with the Station Manager.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.Safety, Security and Compliance:You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.What we are looking for

• Well organised with meticulous attention to detail and accuracy, able to work on their own initiative.
• Specific deadlines, have the ability to recognise and deal with challenges promptly and efficiently.
• Ability to work within a pressured environment.
• Must be flexible to adapt to changing demands/circumstances.
• Team player with strong interpersonal skills.
• Ability to influence, motivate, negotiate and communicate effectively at all levels.

DiversityMenzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.Application InstructionsIs this role ticking all the boxes for you? If so, please click apply now!

Expected salary

Location

Glasgow

Job date

Thu, 07 Mar 2024 01:33:32 GMT

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