Service Design and Transition Manager – Band C – Technology – Counter Terrorism Policing HQ

Job title:

Service Design and Transition Manager – Band C – Technology – Counter Terrorism Policing HQ

Company

Metropolitan Police

Job description

Job Title: Service Design and Transition Manager – Technology – Counter Terrorism Policing HQSalary: The starting salary is £45,073, which includes allowances totalling £2,841.The salary is broken down as £42,232 basic salary, which will increase annually until you reach the top of the scale £50,385. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000.Location: West BromptonTo do their job and protect the UK, Counter Terrorism Policing (CTP) needs the right tech at the right time. As a Service Design and Transition Manager, you’ll make sure that’s the case, whatever the situation or challenge. Your work isn’t just important, it’s mission critical. In effect, you could be the difference between an operation’s success or failure.A career in Counter Terrorism Policing (CTP) is like no other, as you’ll be playing your part in keeping the country safe. In brief, you’ll be making sure CTP staff can operate as effectively as possible by delivering the IT services they need.It means helping project managers to establish service design requirements and modelling for ongoing delivery. You’ll also develop service design across the portfolio and provide an assurance function.In addition, you’ll see that the Service Operation as a whole is set up and in place to ensure easy handover. You’ll tackle everything from event and incident management to request fulfilment, problem management and access management.Where necessary, you’ll also provide cross-supplier Incident Problem and Change process integration. Whatever the task, you’ll manage stakeholders’ expectations and work closely with Process Leads to ensure a smooth handover of service.We operate in a fast-paced environment, so you’ll need to thrive in a busy team. We’re looking for service management experience gained in the public sector, plus a qualification in ITIL Service Transition and Service Design (or equivalent). Whatever your background, you’ll have led the design and transition aspect of large programmes and set up transition governance before. NPPV3 SC clearance is obligatory in this role.In return for your efforts, you can expect a competitive salary, a Civil Service pension, excellent career development, and a highly fulfilling role.Job SummaryA career in Counter Terrorism Policing (CTP) is like no other, as you’ll be playing your part in protecting the public. It’s essential that CTP staff can operate as effectively as possible. Take on a role as Service Design & Transition Manager, and you will ensure that the ICT services they need can be delivered – wherever they are.You’ll help project managers to establish service design requirements and modelling for ongoing delivery. It will see you develop service design across the portfolio and provide a needed assurance function. In addition, you’ll see that the Service Operation as a whole is set up and in place to ensure easy handover and covers everything from incident management to the review of service desks.You will also own and write the Operational Working Agreement so that everyone who provides CTP services is aware of responsibilities, processes, and communications. All of these responsibilities will be within a fast-paced delivery environment, so your background will be key.It’s essential that you can draw on service management experience in a public sector setting. Qualified in ITIL Service Transition and Service Design or equivalent, you’ll have led the design and transition aspect on large programmes and set up transition governance.Key TasksThe postholder shall:

• Develop service design across the portfolio, this includes Catalogue management; Availability management; Service Level Management; Capacity Management; IT Service Continuity management; Information Security management; Supplier management.
• Provide an assurance function, protecting the BAU estate and existing Service Management capability.
• Responsible for ensuring that the Service Operation is set up and in place. This includes Event Management; Incident Management; Request fulfilment; Problem Management; Access Management. This also includes the review and setup of Service Desks, etc.
• Own and write the Operational Working Agreement(s). The purpose of this Operational Working Agreement (OWA) is to define the current responsibilities, service support processes and communications of all parties involved in the provision of the CTP services.
• Provide cross supplier Incident, Problem and Change process integration.
• Working closely with the process leads ensure requirements are met for handover of service.
• Assist in reviewing and approving the Migration Strategy.
• Manage internal and external stakeholder expectations.
• Understand, document, and actively manage risks into service.
• Provide support to the Business Change functions, providing advice and guidance on implementation and deployment.
• Review project deliverables for quality and accuracy and enforcing standards.
• Capture and transfer lessons learned for ongoing Programme & Transition planning.
• Reporting progress to CTPHQ Transition Lead, Delivery Programmes and Programme Office

VettingThis post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post; with a willingness to undergo Developed Vetting (DV) once in post, if required.Additionally, this material is of particular sensitivity to the UK and its distribution must be restricted to UK nationals. In approved circumstances dual nationals (of which one element is British) may also be granted access. However, in the event that potential conflicts of interest cannot be managed the post holder will not be able to see the intelligence material and will not be able to perform their duties. For the purpose of safeguarding national security and in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002), applicants who do not hold or acquire Security Check (enhanced) (SC(e)) OR Developed Vetting (DV) clearance and meet the nationality requirements cannot be offered the post.Confidentiality AgreementApplicants should also be aware of the need to sign a confidentiality agreement on taking up the post.Our Employee CommitmentsCounter Terrorism Policing aims to create an inclusive and welcoming atmosphere and culture and an environment where all our people feel a strong sense of belonging and are able to reach their full potential. Where any group or individual can be and feel respected, supported and valued to fully participate and contribute to our mission of “Working to keep people safe from Terrorism”.Inclusion, diversity and equality is at the front and centre of our approach to make the composition of Counter Terrorism Policing more representative of the communities we serve. As Counter Terrorism is rooted in Local Policing, to tackle today’s complex policing challenges, applications from across all communities are therefore essential and encouraged. Counter Terrorism Policing as a network is committed to ensuring that disabled people and those with long-term health conditions have the opportunities to fulfil their potential and realise their aspirations’.Counter Terrorism Policing is committed to creating an inclusive working environment. We welcome and encourage applications from candidates who are seeking flexible working arrangements, including part time working or job share. In addition, this role has been reviewed following learning from work during the Covid pandemic and may be done in an agile manner. In the first instance, please contact the vacancy holder to discuss how such arrangements could be accommodated (where applicable).How to applyClick the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).Completed applications must be submitted by 23:55 on 24th of September 2024.Essential For The RoleEssential For The Role, e.g. qualifications, licenses, languages, trainingEssential Skills and Experience:

• The post holder should carry a minimum of 5 years’ experience of working in Service Management.
• The post holder must have a minimum of 8 years’ experience of working within a public sector organisation and have knowledge of the Metropolitan Police.
• The post holder should be qualified in ITIL Service Transition and Service Design.
• The post holder should have experience of leading the Service Design and Transition on large programmes.
• The post holder must have experience in setting up the transition governance required to assure the delivery and output from the ICT Portfolio

Reports ToService Transition LeadDisability Confident StatementThe Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.As a Disability Confident employer, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about

Expected salary

Location

West Brompton, South West London

Job date

Thu, 29 Aug 2024 05:14:33 GMT

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