Service Design & Innovation Business Partner

• Full Time, Permanent Role
• Location: Sydney/Flexible with Work from Home options!
• Great Salary starting at $100,000 + Super + NFP Salary Packaging

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your Opportunity

Embark on a transformative journey with us as a Service Design & Innovation Business Partner, where you will be at the forefront of shaping innovative solutions that enhance the lives of individuals and communities served by Mission Australia. In this role, you will be responsible for the design and development of services and practice approaches that seamlessly blend lived experience, empirical evidence, and professional expertise.

Your mission will be to cultivate a holistic understanding of the needs and aspirations of those we serve, leveraging firsthand experiences, rigorous research, and best practices to craft impactful interventions. By fostering collaboration across diverse stakeholders and disciplines, you will pioneer innovative strategies that amplify Mission Australia’s footprint and foster positive change in communities nationwide. As a champion of co-creation and user-centric design principles, you will lead initiatives aimed at enhancing service accessibility, effectiveness, and relevance.

Your key responsibilities will be to:

• Develop and maintain strategic relationships with relevant service delivery leaders and staff
• Actively participate and contribute to Leadership team meetings and strategic planning forums relevant to Service Design and Innovation
• Provide a primary point of contact for service design and innovation related enquiries and provide expert advice and guidance, tools and resources
• Provide a sounding board to service delivery leaders and their teams to develop and critically evaluate ideas and opportunities regarding innovation, service design, client participation and strengthening communities’ approaches
• Provide coaching and support to local teams to identify, scope and implement opportunities for service design and innovation including interpreting evaluation and IM results, local community needs analysis and support for community consultation and co-design
• Work autonomously, effectively balancing local and national priorities, regularly discussing and planning priorities with the National Manager SDI and State / Housing leaders
• Support the creation and implementation of service improvement plans for services operating under Flagship models, collaborating with relevant service delivery and Practice Quality teams
• Implement and manage national strategic priorities and projects in relation to our ‘Client Voice Strategy’ and our ‘Lived Experience Flagship Service Model’

Requirements for Success

• Demonstrated knowledge of and passion for human centred design approaches including co-design and person-informed service design
• Ability to implement human centred design work in a community service context
• Proven ability to synthesise and analyse complex information from a range of sources and subject matter experts
• Strong written communication skills and proven ability to communicate complex concepts clearly and effectively, including creating visual models and presentations
• Proven ability to build strong and respectful relationships, to collaborate effectively and facilitate robust discussions
• Experience in workshop facilitation both face to face and virtually

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We’re committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a career with Mission Australia.

We encourage applications from people with disability and Indigenous Australians.

If you have a disability and need support to submit your application, please email [email protected] using the subject line: Service Design & Innovation Business Partner enquiry via EthicalJobs.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)

• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave

How to Apply

Click ‘Apply Now’ and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you