Service Desk Analyst

Job title:

Service Desk Analyst

Company

Postify

Job description

Position overviewAs a Service Desk Analyst you will be based within the Workplace Service Centre providing 1st line technical support globally. Ensuring that the workplace problems are resolved quickly, allowing colleagues to focus on their own roles.Responsibilities

• Provide a single point of contact to internal colleagues reporting IT related incidents.
• Diagnose and resolve technical issues at first level to minimise downtime to colleagues
• Obtain both technical information and business impact to enable support teams to resolve incidents effectively.
• Excellent ability to troubleshoot and problem solve

Candidate requirements

• Excellent communication skills
• A desire to provide customers with excellent services
• A desire to learn new skills
• Ability to work in a great team
• Knowledge of Office365 / Active Directory / Remote Connectivity / Web Browsers
• Ability to use problem solving techniques to capture details and make sound decisions

Benefits

• 25 days paid holiday + bank holidays
• 6 weeks paid training
• 80% of role working from home with kit (if required)
• Free parking when at site
• Refer a friend scheme
• Casual dress code
• Internal reward and recognition
• Social and charity committee

Expected salary

Location

Leicester

Job date

Fri, 12 Jul 2024 22:48:59 GMT

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