Service Desk Analyst

Job title:

Service Desk Analyst

Company

Southern Housing Group

Job description

The roleService Desk AnalystAs part of a high performing team to provide an efficient, friendly and responsive service to internal and external customers.To receive and respond to requests for support by following documented procedures, providing information to enable resolution or promptly allocating unresolved calls as appropriate.To maintain accurate records of actions taken.First Line Technology support for the whole organisation including supporting staff, board committee members and external suppliersThe role is hybrid with a minimum of 3 days in the office.What you’ll need

• Experience of working with Office365 software
• Experience in Customer Service or similar role
• Full UK Driving Licence (Manual)
• Ability to work well independently, under pressure and in line with our SLAs
• Experience in complex problem solving, and identifying when to escalate queries

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.Closing Date: Sunday 5th January 2025 at 23:59pm
Shortlisting: Monday 6th January 2025About usAt Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people’s lives.A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.What’s in it for youPensionLife
assuranceHealthcare cash planEyecare & dentalBirthday
leaveRetailers discountsCycle
to workBuy & sell
annual leaveSeason ticket loanIn-house academy & career developmentFlexible workingInclusion & DiversityWe work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Expected salary

Location

Sittingbourne, Kent

Job date

Wed, 11 Dec 2024 03:29:03 GMT

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