Service Desk Analyst (1st Line)

Job title:

Service Desk Analyst (1st Line)

Company

Pertemps

Job description

Job DescriptionAn experienced First Line Service Desk Analyst required for an established business within Derbyshire
The successful candidate will form part of a strong team culture reporting directly to the Service Desk Manager
Duties :

• Provide first-line technical support
• Log all support requests and technical issues
• Diagnose and troubleshoot hardware, software, and network-related issues
• Follow up with users to ensure.

Key Skills

• Technical support experience
• Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
• Excellent communication skills.
• Strong problem-solving skills
• Ability to prioritize workload
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential.

Expected salary

£24500 per year

Location

Derby

Job date

Thu, 16 May 2024 03:05:10 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.