Service Desk Engineer

Job title:

Service Desk Engineer

Company

IF Recruitment

Job description

Role: Service Desk EngineerLength: 6 WeeksLocation: London – onsiteRates: £200 per day (Inside IR35)

• Provide 2nd / 3rd line support in troubleshooting technical issues reported to Service Desk
• Ensure Service Requests and Incidents are managed in accordance with Service Level Targets
• Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk
• Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle

Essential Skills

• 4 Years + experience working within a Service Desk or Helpdesk environment.
• Technical knowledge of Microsoft O365 technologies including Entra ID.
• Technical knowledge of Microsoft Azure and Intune.
• Previous experience working with audio and video conferencing tools such as Zoom and MS Teams.
• VIP support experience would be advantageous.
• Excellent communication and customer service skills
• Ability to efficiently manage workload and escalate calls when required.
• ITIL skills are advantageous.

Expected salary

£200 per day

Location

London

Job date

Sun, 13 Jul 2025 01:32:04 GMT

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