Service Desk Engineer II/UKHC - Tenders Global
Post a Tender/Job for Free

Service Desk Engineer II/UKHC

University of Kentucky

tendersglobal.net


Posting Details
Posting Details

Job Title Service Desk Engineer II/UKHC
Requisition Number RE43897
Working Title Service Desk Engineer
Department Name H3997:EVPHA Information Technology
Work Location Lexington, KY
Grade Level 11
Salary Range $54,080-95,056/year
Type of Position Staff
Position Time Status Full-Time
Required Education

BS
Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience

3 yrs
Required License/Registration/Certification HDI Support Center Team Lead Certification. Certifications are required within one year of hire date.
Physical Requirements This position requires regularly sitting at a computer workstation for extended periods of time, and performing tasks with repetitive motions (such as typing); and occasionally standing or walking with objects weighing up to 10 pounds.
Shift This is a full-time, exempt position with an assigned schedule however our Service Desk is a 24/7 operation and shifts may change depending on departmental needs. This is a Hybrid position.
Job Summary UK HealthCare Information Technology Services has posted the Service Desk Engineer II role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organizat tendersglobal.net UK HealthCare Information Technology Services has posted the Service Desk Engineer II role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to work on large multi-disciplinary teams with significant amount of varied work assignments. The successful Service Desk Engineer II is responsible to provide processes which utilize the capabilities provided by new information technology and provide optimal benefit to the organization in terms of increased efficiency, accuracy, and effectiveness of the UKHC IT process. HDI Support Center Team Lead certifications are required within one year of hire date. ion which requires excellent interpersonal skills, persuasion and influencing skills, ability to work on large multi-disciplinary teams with significant amount of varied work assignments. The successful Service Desk Engineer II is responsible to provide processes which utilize the capabilities provided by new information technology and provide optimal benefit to the organization in terms of increased efficiency, accuracy, and effectiveness of the UKHC IT process. HDI Support Center Team Lead certifications are required within one year of hire date.
Skills / Knowledge / Abilities The ideal candidate should have a working knowledge of IT technologies including desktops, systems storage, networks, and telephony; demonstrated ability to communicate effectively, including listening, speaking, and business writing; experience with ITSM solutions and omnichannel contact center development; an understanding of clinical operations and processes.
Does this position have supervisory responsibilities? No
Preferred Education/Experience Bachelor’s degree with at least 3 years of related experience preferred.
Deadline to Apply 03/03/2024
University Community of Inclusion The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

View or Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (tendersglobal.net) you saw this job posting.

Related Jobs

Showing 1 - 4 of 19008 jobs
Job Location