We are looking to recruit a Service Engineer who will contribute to the evolution of the current and new EU space services, both civil and governmental.
Analyse user needs collected from User Consultation Platform, studies and surveys with stakeholders and translate them into mission and service requirements;
Maintain the traceability and justification of the mission, service and security baselines;
Prepare service definition activities (including technical assessments, feasibility analyses and related studies and demonstrations) in close coordination with other teams, notably EGNOS, Galileo and Market Downstream and Innovation departments;
Maintain and update the Statement of Compliance to the mission, service and security requirements;
Assess the impact of requests for deviation and waivers issued by infrastructure and operations into the service baseline, identify suitable mitigation actions and prepare the relevant requests for deviation or waiver to the mission and service baseline;
Draft Service Definition Documents (SDD) and Interface Control Documents (ICD) outlining the EU space service commitments and interfaces towards users;
Coordinate and supervise the validation activities (collection of credits from system qualification, operational validation and external stakeholders, execution of dedicated validation campaigns, etc);
Contribute to the evaluation of the Service Performance, and in particular assess whether the delivered service meets the SDD performance expectations;
Develop the EU space services standardisation within the different user communities and standardisation fora (ICAO, IMO, EUROCAE, RTCA, IEC, NMEA5);
Participate and contribute to the Service/System/Projects Reviews and Boards as appropriate;
Coordinate the work of contractors supporting the above activities;
Contribute to internal reporting, and reporting to stakeholders on the status and progress of the activities and any other tasks of the Department, as necessary;
Liaise with other departments, notably in the area of Administration and Operations, to ensure the execution of related corporate tasks, such as planning, reporting, auditing, administration, financial & budget management, risk management.