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Service Manager – Lancashire

Location: Blanche Street, Preston, Lancashire, PR2 2RL
Working Hours: 37 hours per week, Monday-Friday 9am-5pm

(This role will require weekend on a rota basis.)
Contract Type: Permanent
Salary: £35,520 – £51,060 per annum

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

We are seeking a Serve Manager to be based in our Lancashire service. This is a front line management role, with responsibility for the day to day management of service contracts, financial, staff management, support of People Using Services and building maintenance.

To read about the service, please see here – Central Lancashire Haven – Waythrough

What You’ll Do

Key duties will include:

• Manage the day to day running of the service/ location(s) to provide recovery focused delivery.
• Manage the quality and support provided to people using services in line with RF service models.
• Ensure operational KPI’s on people using services, outcomes, utilisation and voids, etc., are met.
• Ensure data entry to Management Information & reporting systems is accurate, timely and in line with quality assurance requirements.
• Prepare information and reports for internal and/or external use.
• Lead on positive risk management practice within the service/location(s) and where appropriate escalate concerns to the Area Manager.

To Succeed in This Role, You’ll Need:

• Previous experience in a managerial role, preferably in a similar field.
• Strong leadership and team management skills, with the ability to inspire and motivate others.
• Excellent partnership working and collaboration skills.
• Familiarity with relevant legislation, policies, and procedures related to substance misuse and housing.

For full person specifications and job details, please visit here.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.