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Service Manager

Location: Bakery Court – 12 -14 Lower Brook Street, Ulverston LA12 7FG & Chapel View, Chapel Lane, Kendal LA9 5RE
Working Hours: 37
Contract Type: Permanent
Salary: £35,520 – £45,520

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing, and substance use.

About the Role

As a Service Manager, you will lead essential frontline services designed to support individuals facing complex needs, including housing, health, employability and wellbeing challenges. This is a role for someone who is passionate about empowering communities, improving service quality and ensuring that every person who walks through our doors receives exceptional support tailored to their needs. Please note there will be a requirement to work within 2 sites however the main site can be based on closest location.

What You’ll Do

• Lead, manage and inspire service teams to provide high-quality, person-centred support.

• Ensure effective assessments, action plans and interventions for all service users.

• Develop and deliver business plans that drive service growth and continuous improvement.

• Build strong partnerships with key stakeholders, commissioners and external agencies.

• Manage service budgets, ensuring financial targets are met.

• Oversee quality assurance, performance monitoring and compliance with relevant frameworks.

• Support recruitment, training, coaching and development of staff and volunteers.

• Ensure services are inclusive and accessible to all, including underrepresented groups.

• Maintain safe systems of work, health and safety standards and building management where required.

To Succeed in This Role, You’ll Need:

• To have (or is working towards) a Level 5 Management/Leadership qualification or has significant relevant experience.

• To bring experience supporting vulnerable people and managing high-quality support services.

• A strong understanding of safeguarding, risk management and service delivery models.

• To be confident analysing data and using management information systems.

• Strong budget management skills and experience working with KPIs.

• To be able to build strong relationships with commissioners, partners and community organisations.

• To demonstrate Waythrough’s values – Honest, Committed, Inventive – in everything they do.

To view the full job description, please click here.

About Waythrough

Formed in 2024 through the merger of Humankind and Richmond Fellowship, Waythrough is now one of the largest mental health and social support charities in England.

With 3,500 staff and volunteers across more than 200 services, we help people to live full, meaningful lives.

Some roles may still appear under our legacy brands (Humankind, Richmond Fellowship, Aquarius) while we complete our integration — but wherever you join us, you’ll be part of one supportive team, sharing one purpose.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.

If you need adjustments or support to apply, please email [email protected].

How to Apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.