Service Manager

Job title:

Service Manager

Company

Pertemps

Job description

Job DescriptionService Manager – Heavy Plant & EquipmentElite Consultancy Network have an unmissable opportunity for an accomplished manager to join a hugely successful organisation within the Heavy Plant & Equipment sector.Responsibilities:

• Managing service delivery in the area to ensure top-notch performance.
• Nurturing and enhancing customer relationships to foster long-term loyalty.
• Upholding stringent health and safety standards across the department and workshop.
• Ensuring meticulous maintenance of CRM systems for streamlined operations.
• Handling customer complaints promptly and ensuring expectations are not just met but exceeded.
• Directing and communicating effectively with our dedicated team to ensure they meet contractual obligations with precision.
• Monitoring and ensuring the achievement of Key Performance Indicators (KPIs) to maintain exceptional standards.
• Taking charge of hiring, training, and developing both new and existing staff members.

Personal Skills & Experience Required:

• Previous experience in workshop management within industries such as Plant, Agriculture, Mining, or Vehicles.
• The ideal candidate will have experience as a branch manager, with a track record of overseeing various functions within a site and managing staff across different roles.
• Demonstrated management or supervisory experience, preferably leading teams of at least 10 individuals.
• Experience with OEMs would be advantageous.
• Possession of an NVQ Level 3 or equivalent qualification in Construction, HGV, Plant, or Agriculture would be beneficial.

Expected salary

£55000 per year

Location

West Sussex

Job date

Sun, 26 May 2024 05:04:03 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (tendersglobal.net) you saw this job posting.