Service Manager – Health & Housing

• $59.98 per hour + super + NFP salary packaging
• Additional wellbeing leave available
• 68.4 hours per fortnight

About the opportunity:

The Service Manager – Health & Housing role is responsible for leading Launch Housing’s vision, values and strategy through a Trauma Informed Leadership approach and Launch Housing Leadership Capability Framework. The role is responsible for the operational management and delivery of effective health and housing services including the BHHP (Better Health and Housing Program) and HMHPP (Housing Mental Health Pathways Programs), ensuring operational goals and standards are met and an effective service delivery is provided to all clients accessing the services in accordance with the housing first and trauma informed approaches reflected within Launch Housing Practice Framework standards.

The Service Manager – Health & Housing will lead programs that understand and support diversity and inclusion and work to address disadvantage and promote positive change and help our clients achieve their desired outcomes with improved health and wellbeing, and greater access to appropriate health services. The BHHP is a 24-hour residential site-based integrated health and homelessness service for people who are experiencing chronic homelessness and poor health and delivered in partnership with St Vincent’s Hospital and Brotherhood of St Laurence. The HMHPP provides outreach support to acute mental health patients who have no suitable accommodation at the time of discharge from the St Vincent’s and Alfred Hospital’s psychiatric ward.

What you’ll be doing:

• Ensuring a consistent, compliant, and best-practice approach to case management and operational practices across all services delivered within health & housing.
• Establishing operational procedures which impact on activities undertaken and outcomes achieved by the service programs, the organisation, and the sections of the community we serve.
• Develop lasting partnerships with values aligned and complementary service providers.
• Supporting improvement of client outcomes and satisfaction across all health & housing services through a person-centred and trauma informed approach, harm reduction and recovery-oriented practices.
• Supporting a culture of continuous learning and innovation of enhancing health & housing services, the organisation, and partnerships.
• Regularly reviewing and monitoring of services to identify possible improvements and required re-developments to enhance client outcomes with focus on housing outcomes, health & wellbeing improvements, and community connections.

What we’re looking for (key selection criteria):

• Demonstrated experience in client facing human services, social work, or other relevant discipline, with a preference for an understanding of housing and homelessness policy, context, and systems.
• Program or service coordination/management experience within the community and/or public sectors.
• Demonstrated understanding of the trauma informed leadership approach, and knowledge of harm reduction & recovery-oriented practices, and the impacts of this on client care.
• Sound people leadership skills, experience in leading/coaching staff and striving for consistency in performance and behaviour.
• Demonstrated ability to work collaboratively with others towards effective client outcomes.
• Have a relevant tertiary qualification (desirable).
• Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.

WHAT’S OUR MISSION, VALUES AND CULTURE

Our mission is to end homelessness. We aim to get people housed, keep them housed, and be an influential voice on ending homelessness. We are a secular, independent provider of choice for clients and we’re striving to be the go-to organisation on homelessness for government, media, philanthropy, private donors and the community.

Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and actively work to ensure everyone is able to make their career with Launch Housing fulfilling.

Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you may hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role. Sustaining the Health & Well-being of our staff is our priority. We provide high-quality training & supervision, Wellbeing Days, and access to Employee Assistance Program.

WHAT WE OFFER YOU

Our permanent and fixed term employee benefits include:

• Contributing to useful and rewarding work and giving something back to the community.
• Wellbeing days, ceremonial leave, carers leave and study leave.
• Flexible working arrangements.
• Purchased leave.
• 17.5% leave loading.
• Gender neutral paid parental leave (after 12 months of service).
• Training and career growth opportunities across Launch Housing.
• A portion of your income can be tax-free by salary packaging your personal expenses.
• Additional tax-free salary packaging on dining and accommodation expenses.
• Positive, supportive and progressive work environment.

How to Apply

To apply for this opportunity, please click on “Apply Now” button. Please submit a cover letter addressing the key selection criteria and your CV.

Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We’re committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!

Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.

If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected] using the subject line: Service Manager – Health & Housing enquiry via EthicalJobs.

A position description is attached.

Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.