Service Manager – Port Pirie

We support individuals living with mental health challenges to achieve outcomes they value.

Position details

• Seeking a Service Manager – Port Pirie Head to Health Satellite

• Full Time, Permanent
• Classification: SCHADS Level 6 with a salary range of $102,653 – $107,178 per annum + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Location: Head to Health Satellite, Port Pirie, SA

About Neami National

“We’re big believers in everyone having the opportunity to live a full life – and we give our all to support people to achieve wellbeing and mental health outcomes that matter to them.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. Everyone has different life goals, and at Neami, we walk alongside people to help improve their quality of life on their terms.

We’re proud to support 38,000 people living with mental health challenges across Australia and offer more than 70 services, over 45 different Indigenous lands. These services include mental health and wellbeing, housing and homelessness, and suicide prevention.”

About your new role

The Service Manager provides service delivery leadership and program management of the Head to Health Satellite Service. The Service Manager leads and partners with the Port Pirie team and wider stakeholders in ongoing evaluation and reviewing performance to achieve high quality service provision, outcomes, and integrate services into the local service system. Through high quality reporting standards, the Service Manager is responsible for managing guest flow, data capture and reporting, contract management, and governance.

The Head to Health Satellite service offers a transdisciplinary approach to supporting people. A lived experience and clinical workforce collaborate to come alongside guests and make sense of what is important in responding to needs and connecting in the community. To hold to fidelity of the Neami Head to Health model, the Service Manager plays a central role in facilitating a culture, environment, and service that fosters shared understanding, a commitment to learning, and new ways of exploring and offering support with people.

What you will bring to the role

• Tertiary level qualifications in a relevant discipline (i.e., Peer work, social work, Counselling or Human Services)
• Understanding of Clinical and Lived Experience practice approaches and ability to explain these perspectives to foster collective learning.
• Demonstrated experience in leading teams and bring people together from different perspectives.
• Demonstrated experience in the provision of mental health assessment and supporting consumers with presenting mental health concerns.
• Strong interpersonal and communication skills including ability to proactively address conflict, broker solutions, and receive and respond to feedback.
• Demonstrated ability to uphold ethical behaviour, integrity, and respectful interactions with guests, staff, and wider stakeholders.
• Demonstrated ability to work autonomously and prioritise effectively in an agile or changing environment.
• Proven ability to maintain confidentiality and build trust to deal with sensitive and difficult situations in a diplomatic manner.
• Ability to work productively in a fast paced, changing and agile environment.
• Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations.
• Ability to adapt communication style to meet the needs of a diverse range of people and identifies changing needs within a group.
• Strong experience in administration, evaluation, and program management processes.

What will Neami offer in return?

• Generous leave entitlements including paid parental leave, an Accrued Day Off each month, Gratis Leave and Wellness Leave
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS – providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance

What the role requires

• National Criminal History Check (police check) – disclosable outcomes considered
• Current Working with Children Check – required before commencement of work
• Current Australian drivers licence and access to a car
• Australian working rights

How to Apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (select paper clip icon) at the Apply Now link.

To apply for this position, please:

• Click the ‘Apply’ button where you will need to create a username and password.
• Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked).

Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

There is an informal opportunity to ask any questions regarding the Service Manager role, please see details below:

• Tuesday 14th May
• 12pm – 2pm
• Port Pirie Library – Conference Room – 3 Wandearah Road, Port Pirie SA 5540

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We’re passionate about creating opportunities and supporting professional development.

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Peter Warden tendersglobal.net Director Mental Health Hubs tendersglobal.net [email protected]

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Be Yourself – Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nationspeople, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.