Service Supervisor

Job title:

Service Supervisor

Company

BaxterStorey

Job description

Company DescriptionTitle: Service SupervisorLocation: 1 Hardman Square, Manchester M3 3EBSalary: £28,350Benefits:

28 Days holiday including bank holidays
Monday – Friday
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 week’s enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels
Pension and life insurance
Discounts available on our HAPI app; high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.If you are a Service Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!Job Description

Supervision and Training – recruit, train, and supervise catering team, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance
Quality Control – monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
Logistics Management – coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
Customer Service – foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services

Qualifications

Previous experience commensurate with role
Have a contagious passion for food and customer service
You draw satisfaction from supervising, training, and supporting a team
Understanding of delegation and influencing skills
Excellent organisational abilities; high attention to detail
Concise and effective verbal and written communication
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Works according to the BaxterStorey core values

Additional InformationFor almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.Join us, and be part of the food revolution!BaxterStorey Values:ALWAYS VISIONARYWe strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.WHOLEHEARTEDLY POSITIVEWe are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.CREATIVELY COLLABORATIVEWe embrace our differences to push creativity and we work together to be better.FOREVER CONSCIOUSWe work together as a team to lead by example, protecting the planet and supporting local communities.Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.Join us and bring your unique perspective to our team.