Site Management Officer – Sokoto

Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income generating activities, and wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable, and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.  

DRC has been operating in the West Africa region for over 15 years, running a combination of emergency, livelihood, protection, and advocacy programmes through Country Offices (COs) Guinea, Liberia, Ivory Coast, Mali, Burkina Faso, Niger, Nigeria and a Regional Office (RO) in Abidjan. DRC has 17 offices and more than 500 staff members across the WA region.

DRC started operating in Nigeria in 2015 where plans to run a combination of emergency, livelihood, WASH, protection, and advocacy programmes has been set. DRC currently has offices in Abuja, Yola, Mubi, Maiduguri and planning to run an office in Yobe, besides 50 staff members subject to increase in near future.

Overall purpose of the role: This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.

Duties and Responsibilities

• Establish and train representative and inclusive community-based site management committees at sites.
• Support site planning to ensure that IDP site residents can live in dignified conditions.
• Monitor sites to identify needs, new arrivals, gaps in service provision [service mapping], and duplication of efforts at IDP sites.
• Plan, support, and organize social cohesion-building activities at IDP sites.
• Support other teams in conducting multi-sectorial assessments of IDP needs.
• Support in establishing and training representative and inclusive community committees at sites.
• Ensure CCCM programming is community-led and incorporates genuine community feedback and engagement throughout the project cycle.
• Weekly monitoring of sites to identify needs, gaps in service provision, and duplication of efforts at IDP sites. Ensure regular service mappings for all sites are completed by CCCM field staff.
• Oversee the implementation of the Community Feedback Mechanism (CFM) by the CCCM team in sites.
• Participate in multi-sectorial assessments of IDP needs with other DRC teams.
• Work closely with the Wash and Infrastructure and Protection team to provide inputs into the development of site plans.
• Perform any other duties assigned by the Site Management Coordinator to advance DRC’s interventions.
• Ensure that referral pathways are functional across DRC-managed sites/areas.
• Jointly with the IPs protection team take lead to initiate safety audits across the IDP sites.
• Support in conducting intention surveys and headcounts as applicable.
• Ensure organisation and implementation of emergency activities (IFLR), in accordance with DRC guidelines, program objectives and accountability principles.
• Support beneficiary’s identification, assessment, and selection processes.
• Ensure collection of data is up to date.

Support and Representation:

• Coordinate and maintain constructive relationships with other local government institutions, local NGO partners, other international organizations, in coordination with the other team members.
• Ensure DRC’s principles and approaches to emergencies are integrated into the response.
• Ensure DRC is positioned as a leading emergency actor within the Area, including sharing emergency information to inform and guide the overall Emergency and Recovery.
• Initiate procurement of emergency programme goods, services, and works, and ensure their delivery in compliance with DRC guidelines and SOPs.
• Plan and coordinate proactively logistics and movements of staff from and to different operational areas.
• Ensure distribution plans are prepared and shared with Finance, Supply Chain and Safety in a timely manner.

Site Management Coordination and Representation:

• Represent DRC with communities, local authorities, site partners, and other stakeholders.
• Build and maintain mutually respectful relationships with site management, service providers, local authorities, and IDP community members as well as host community members.
• Foster collaborative relationships with local authorities to facilitate the implementation of activities.
• Attend and facilitate meetings with stakeholders, such as local authorities, Clusters, NGOs, INGOs, UN, and IDPs, including translation of meeting proceedings and provision of meeting minutes.

Community participation and representation:

• Establish, support, and aid in the design of site management committees.
• Support representative committees and community groups, ensuring Inclusion is the main factor in composition and any community-based targeting.
• Supporting and promoting the participation of women, youth, people with specific needs, and marginalized groups in site governance mechanisms and CCCM Activities

Information Management:

• Establish, maintain, and actively utilize networks of key informants at IDP sites.
• Ensure the timely registration of new IDPs, including identification of protection-related needs.
• Support in the drafting of weekly situation reports and provide other relevant information on site conditions and services.
• Provide, document, and track timely referrals and service requests to key partners.
• Update public information boards with site management and partner information. Ensure that the information on the boards is accessible to everybody, including non-literate populations.
• Any other duties as assigned by your line manager.

Job Requirements

Experience and technical competencies:

• Previous experience working in the field with an INGO/UN agency and in an emergency setting.
• Min. 2 years of experience in a similar job or related Job
• Good computer skills especially in MS Word and MS Excel.
• Knowledge of MS Access is desirable.
• Experience in working with ODK, Kobo and data analysis.
• CCCM experience is desirable

Education: (include certificates, licenses etc.)

• Diploma / bachelor’s degree desirable.

Languages: (indicate fluency level)

• Effective communication skills (written and verbal)
• English (Professional Working Proficiency)
• Hausa (Desirable)
• Fulani (Added Advantage)

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating listening and speaking effectively and honestly.
• Demonstrating integrity: Acting in line with DRC’s vision and values

Deadline: Applications close on the 22nd of July 2024 at midnight (GMT time).

Note: Applications will be reviewed on rolling bases due to the urgency, therefore a candidate who closely meets the requirements may be selected before the above deadline.

• Only short-listed applicants will be invited for written tests and oral interviews.
• For general information about the Danish Refugee Council, please consult: www.drc.dk