Social Media Community Liaison

tendersglobal.net

ABOUT INTERNEWS AND H2H NETWORK

Internews is an international non-profit organization whose mission is to ensure people have access to the news and information they need, the ability to connect and the means to make their voices heard.

Internews has played a pioneering role in the field of disaster, humanitarian and risk communications, working closely with community, humanitarian agencies, information providers such as local media, national disaster management agencies, community organizations and local responders to understand and support their role in the information ecosystem during crises. We strengthen existing and create new two-way information mechanisms that allow communities to access life-saving information, share questions, concerns and priorities with responders and shape the programs designed to support them.

Internews’s approaches are heavily localized, participatory and are implemented through a variety of tools and systems. Through these approaches, Internews sets up processes that translate community-driven data into clear pathways for improved local and international coordination and bring the community closer to responders and local media.

H2H Network drives change as a catalyst in the wider humanitarian system, driving efficiency, accountability and impact. H2H supports, strengthens and – where necessary – challenges major players and traditional ways of working.

ABOUT THE OPPORTUNITY

Internews is responding to the crisis in Sudan as it unfolds without much attention from the rest of the world, minimal funding, limited access, and continued connectivity issues, making it hard for aid providers to have a clear picture of what is happening on the ground. It creates challenges for members of the humanitarian community in their ability to coordinate and connect with local actors; prioritize limited resources by triangulating information that includes community insights in a continuous and consistent way to adapt their services; and live up to their commitments to community engagement and accountability to affected populations.

With funding from H2H Network, Internews’ project “Community Voices Sudan (CVS)” will work towards improved two-way communication between people and service providers, including national and international actors. This will be achieved through continuous and consistent two-way communication with people affected by crisis, relaying their concerns, questions and inputs with service providers and strengthening networks between national and international actors.

The Social Media Community Liaison will conduct online social media listening, engage with communities on various platforms and support the offline community engagement undertaken by Internews’s local partner. They will take part in training and coaching the partner on best community engagement practices, co-design the community listening events and analyze data to produce reports and recommendations for humanitarian actors to improve their interventions.

LOGISTICS

Internews has offices in Arcata, CA, Washington, DC, and London, UK which support a hybrid workforce with staff working remotely, fully in-office, or partially remote. This is a remote-based role for candidates based outside of Sudan. You must have work authorization in your location that does not require sponsorship from Internews. Additionally, there are locations in which Internews is not able to support fully remote work. Candidates able to work close to GMT +2/+3 hours are preferred.

This is a limited-duration position that is expected to last through February 2024.

OUR COMMITMENT TO FOSTERING A CULTURE OF BELONGING

We are an organization of dynamic, mission-driven individuals who are passionate about our core values and about supporting positive change in the world. We pride ourselves on our commitment to innovation and flexibility. We believe that diverse teams are strong teams and work to support an ethic of belonging, dignity, and justice for all people. Our current team includes a mix of genders, parents and non-parents, and people of multiple races, nationalities, ages, sexual orientations and socioeconomic backgrounds. We are an EEO employer and encourage candidates of all races, genders, ages, orientations, ethnicities, and national origins to apply, and welcome those with alternative backgrounds and experiences.

DAY-TO-DAY TASKS will include:

Conduct social media listening on both public and private platforms, using Internews’ methodology;
Organize and carefully log interactions to contribute to an understanding of community needs and information gaps;
Follow protocol to escalate any communication from vulnerable cases to Protection Specialists;
Provide feedback on (and translate into English if required) representative and noteworthy comments and write an analysis of the communications (including responses to notes, trends in conversation and information gaps);
Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis;
Support the training of Internews’ local partner on community engagement methodologies;
Co-design community listening circles in the target locations with Internews’ local partner and coordinate the organization of the events and reporting;
Contribute to the production of regular reports for humanitarian partners to improve their understanding of the concerns and questions among the affected population;
Provide input into research activities by sharing recurrent or emerging topics and trends from social media data and practices;
Support the development of strategies to address mis- and disinformation in offline settings;
Keep up to date with related team activities and engage with colleagues as needed to support content development, two-way communication, and presentations to humanitarian stakeholders;
Perform other services as mutually agreed.

Other:

Participate in all team meetings, workshops, strategy sessions, regular communications, etc., as established by the team leadership;
In all services, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of belonging.

QUALIFICATIONS WE’RE LOOKING FOR:

Required

Experience working in Sudan and/or with Sudanese populations;
Native speaker or fluent in colloquial Sudanese Arabic;
An excellent level of English (B2 or higher);
Experience in managing qualitative data, data collection, social listening, qualitative research or similar skills;
Clear communication skills with an understanding of the subtlety of language and an ability to apply communication guidelines in written responses;
High emotional intelligence and experience engaging with individuals and families in crisis;
Ability to work autonomously and to communicate with remote team members and supervisors;
Strong attention to detail;
Strong computer proficiency and competence with basic software tools – can navigate autonomously in Windows, Android, Skype, Microsoft Suite and Google docs;
The commitment to going above and beyond in the quest to give people in crisis accurate information.

Preferred

Note: Candidates who do not have these preferred qualifications, but who are interested and willing to learn, are encouraged to apply.

Experience working with refugees, migrants or displaced people in a voluntary or professional capacity;
An accredited bachelor’s degree in social work or a related field;
A basic level of understanding of the host country’s language (if different from your own);
Experience in a humanitarian organization;
Knowledge of refugee issues in Sudan/East and Horn of Africa;
Experience conducting social science research.