HCLTech
Job title:
SPECIALIST
Company
HCLTech
Job description
Designation
SPECIALIST
No. of Positions
1
Experience
2.5-5 Years
Skill (Primary)
EIS-Backup-Virtual Tape Library
Qualification
BE/B.Tech (Hons)
Expected Date of Closure
06-May-2024
Employee Group
Business Line FT
Job
Administrator
Job Description (Posting).
Data Center FSO Job Description US Backup Tape Management Customer Replaceable Unit CRU Handling Data Centre Audit Data Centre Daily Operational Tasks Data Centre Shipment Handling Engineer Escort Smart Hands Handle Remote Escort Request First Responder Vendor Support E-Mail Telephone Telephony Email monitoring Environmental Monitoring using native tools (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Reporting Manager Designation
CONSULTANT
Expected salary
Location
London
Job date
Wed, 21 Feb 2024 01:36:57 GMT
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