JOB DESCRIPTION

The World Economic Forum, committed to improving the state of the world, is the international organization for public-private cooperation.

The Forum engages the foremost political, business, and other leaders of society to shape global, regional, and industry agendas.

Why we are recruiting

The Audio Visual (AV) and Telecommunication team plays a vital role in ensuring the smooth delivery of meetings, events, and daily operations at the Forum’s headquarters in Geneva. This includes managing and maintaining the organization’s AV and telecommunication infrastructure, ensuring that staff and partners can operate seamlessly across multiple meeting spaces, platforms, and technologies.

As the organization continues to expand its meeting capabilities – both onsite and virtual – we are seeking an Audio Visual and Telecommunication Specialist to strengthen operational support, ensure business continuity, and enhance the user experience for our staff, members, and external guests. This role will be key in delivering high-quality AV services, managing the mobile telecommunication fleet, and providing expert support across events and daily activities.

Reporting Lines & Interactions

This position is based in the Forum’s Geneva office and reports to the Lead Audio Visual.

Internally, the Specialist works with all Forum employees and collaborates closely with Hospitality, General Services, IT teams, and other internal stakeholders.

Externally, the role engages with vendors, technology providers, and other service partners to ensure the optimal performance of AV and telecommunication systems.

Breakdown of Main Responsibilities & Deliverables

Management of AV facilities and business continuity (20%)

• Monitor AV facilities (dashboards, issue logging, escalation)
• Carry out punctual and scheduled infrastructure maintenance
• Provide short-term solutions to resolve issues whenever possible

AV support for daily activities and events (40%)

• Provide end-user support for meeting room AV facilities
• Monitor support mailboxes and log issues
• Escalate video conferencing platform issues as needed

Telecommunication fleet management (20%)

• Provide second-level support and monitor tickets
• Maintain accurate inventory management
• Develop and deploy new features
• Deliver end-user training and produce support materials

Other responsibilities (20%)

• Support the workspace management platform (Engage)
• Manage video conferencing platforms (Zoom)
• Identify process improvement opportunities
• Contribute to statistics dashboards (e.g., meeting room usage, mobile phone usage, heavy user listings)

Preferred Requirements and Experience

• 3–5 years of relevant full-time professional experience in audio-visual systems management, telecommunication support, or related technical roles
• Experience with audio-visual equipment in corporate or event environments (e.g., Crestron, AnalogWay, Digital signage)
• Strong knowledge of UCC technologies (Zoom, telecom, videoconferencing)
• Excellent written and verbal communication skills in English and French
• Advanced proficiency in Excel and other MS Office applications
• Ability to multi-task and operate effectively with high energy and flexibility in a fast-paced, evolving environment
• Strong service orientation, stress management, and collaborative mindset
• Capacity to innovate, apply critical thinking, and work against tight deadlines

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Why work at the Forum:

The Forum believes that progress happens by bringing together people from all walks of life who have the drive and the influence to improve the state of the world by building awareness and cooperation, shaping mindsets and agendas, and driving collective action. Join us and become a driver for positive change!

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements