Specialist, Conflict Education and Healing

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD.  Talent Acquisition cannot accept application materials outside of the jobs portal, and is unable to update submitted applications on an applicant’s behalf, or forward communications to the hiring units. For more information about the IRD and the applicant review process, view this link .

The IRD for this job is: 03-25-2024

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It’s known as an unconventional place where innovation and experimentation is part of the campus’s DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The UC Santa Cruz Division of Student Affairs and Success (DSAS), led by the Vice Chancellor for Student Affairs and Success, consists of nearly 700 team members spanning 4 major units and 36 departments. Deeply devoted to offering students a transformational educational experience, the division provides campus-wide coordination and leadership of student success programs, activities, and initiatives. DSAS supports students’ development through a number of resources, services, and systems dedicated to providing direct student support.

The entirety of the division’s work is grounded in educational equity, institutional responsibility, and an unfettered commitment to supporting the whole student. Guided by data and assessment, DSAS aspires to ensure every student feels welcome, supported, and a sense of belonging during their time on campus. The division’s efforts are informed by robust and dynamic relationships with campus leadership, faculty, students, and staff from across the campus, reflecting the broad campus commitment to ensuring student success. Beyond UC Santa Cruz, the team is involved in numerous professional organizations and highly engaged in the local community.

The Dean of Students Office at UC Santa Cruz promotes personal development and successful navigation of campus life thereby strengthening the student experience. This is accomplished by facilitating partnerships, developing policies, creating meaningful opportunities, and providing direct support to cultivate a vibrant, healthy, and inclusive UCSC community.

The Office of Student Conduct and Conflict Education (OSCCE) is a newly established/re-envisioned office (previously the Office of Student Conduct and Community Standards) dedicated to just, equitable, and student-centered approaches to the administration of student conduct and resolution of conflict. OSCCE provides multiple educational programs and pathways to support our diverse student body in navigating behavior change, improved decision-making, and resolving conflicts, in order to foster student success and a healthy campus community.

JOB SUMMARY

Under the general supervision of the Associate Director, Conflict Education and Healing, the Specialist, Conflict Education and Healing serves as a member of the Office of Student Conduct and Conflict Education (OSCCE) team. Using knowledge and skills as a seasoned, experienced Student Services professional, the incumbent applies principles of student development theory, inclusive conflict excellence, and educational philosophy in the implementation of programs which may include but are not limited to restorative justice (RJ), University-wide Alcohol and other Drug (AOD) prevention and education programs, conflict mediation, conflict coaching, and shuttle diplomacy. The incumbent assesses situations and determines appropriate action or referral. The incumbent works independently under general supervision to provide information and interpretation of complex policies, procedures, and regulations. The incumbent identifies and responds to student needs for programs, services, and conflict/crisis intervention.

APPOINTMENT INFORMATION

Budgeted Salary: $66,900 / Annually.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment 

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004564 (STDT LIFE DEV SPEC 3)

Travel: Never or Rarely

JOB DUTIES

70% – Conflict Education and Healing Programs

• Applies principles of student development theory, inclusive conflict excellence, and educational philosophy in the implementation of conflict education and healing programs offered by OSCCE including but not limited to restorative justice (RJ), University-wide Alcohol and other Drug (AOD) prevention and education programs such as Alcohol EDU and BASICS, the Responsible Action Plan (RAP), conflict mediation, conflict coaching, and shuttle diplomacy. Engages in interventions and programs through multiple modalities, including in-person, virtual, hybrid, and asynchronous deliveries.
• Conducts intake meetings, reviews complaints, and frequently deliberates with colleagues over case selection and distribution. Maintains familiarity with various services both on- and off-campus, making referrals as appropriate.
• Effectively facilitates conflict education and healing sessions of varying sizes, types, and participant compositions, culminating in resolutions that are appropriately educational, that enable students to repair harm resulting from wrongdoing and/or conflict, and that are otherwise in keeping with program objectives.
• Oversees reparative plans and remains directly involved with participants as these plans are worked through and completed.
• Provides intervention, facilitation, and mediation services to communities and/or student groups experiencing conflict. Engages with all pertinent parties (e.g., students, parents, guardians, family members, staff, faculty, legal professionals, law enforcement professionals, etc.) as necessary in pursuit of resolution.
• Assists in the preparation of ongoing, quarterly, and yearly conflict education and healing status reports suitable for circulation within the campus conduct community.
• Regularly provides updates, synopses, and reports that accurately reflect the status and effectiveness of conflict education and healing programs.
• Regularly attends various meetings the concerns of which intersect with OSCCE interests and obligations.
• Assists with records/database maintenance, data collection, and report preparation.
• Ensures reports meet Clery standards, where applicable.
• Understands, interprets, and enforces University policy, housing regulations, and federal, state, and local laws throughout conflict education and healing programs.
• Works with highly sensitive, protected information with discretion and good judgment to maintain student confidentiality and to attend to institutional risk-management concerns.
• Interfaces regularly with CHES senior managers on cases involving residential students. Collaborates with staff within other offices with a nexus to conflict education and healing programs (e.g., Title IX Office) as necessary.
• Follows protocols for gathering data and develops metrics for assessing data related to conflict education and healing programs using the student conduct database, Excel, and other tools as needed.
• Supports OSCCE’s training efforts regarding conflict education and healing programs. Provides guidance, advising, and training to staff and student facilitators of conflict education and healing programs.
• Educates members of the UCSC campus and the Santa Cruz community on the principles, methods, and outcomes of conflict education and healing programs. Assists with marketing activities to advertise and promote conflict education and healing programs. Represents and promotes the mission of OSCCE in various settings.

20% – Co-Curricular Program Development and Administration

• In collaboration with other OSCCE personnel, develops and implements a comprehensive curriculum for student conflict education including the delivery of workshops and initiatives to provide proactive education around student rights and responsibilities.
• May serve as a liaison to specific colleges and other University-sponsored housing units on all matters related to student conduct and conflict education. Advises housing staff on due process, and assists with training and onboarding of CREs and RA/NAs around OSCCE policy, procedures, and practice.
• Supports the implementation of curricular approaches to student learning in OSCCE, the Division of Student Affairs and Success, and other student-serving units with a nexus to OSCCE’s work.

10% – Special Projects

• Serves on department and/or campus-wide committees and attends meetings as assigned.
• Provides support for special projects, and performs other duties as assigned based on college/unit, department, and University needs.
• Regularly participates in ongoing professional development opportunities including workshops, conferences, and webinars. Reviews relevant literature to remain current on emerging trends and issues in higher education.
• Participates in campus trainings and workshops which require in-person, hybrid, and virtual attendance.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in related area and / or equivalent experience / training.
• General knowledge of college student development theory (e.g., identity development, community development, program development, leadership development, cross-cultural communications, etc.), student conduct and conflict education theory (e.g., the spectrum of resolution options model, inclusive conflict excellence, etc.), and how these theories intersect with conflict education and healing practice (e.g., restorative justice programs, responding to hate- and/or bias-related incidents, etc.).
• Professional experience with conflict resolution or equivalent/transferable experience in a related field.
• Familiarity with the law as it pertains to higher education, especially relating to student life, student conduct, due process, individual rights, liability issues, alternative dispute resolution, and privacy.
• Thorough knowledge of advising and counseling techniques.
• Demonstrated ability to handle crisis situations involving student welfare and safety.
• Excellent written, verbal, and interpersonal communication skills sufficient to facilitate successful interactions with individuals, large groups, families, the public, and other professionals.
• Strong skill in writing concise, logical, and analytical documents regarding complex issues.
• Demonstrated ability to work independently on sensitive, confidential, often volatile, and complicated issues with tact and political acumen.
• Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff, and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and other relevant policies and best practices.
• Ability to work effectively in groups and teams.
• Excellent administrative, organizational, and record keeping skills.
• Ability to work independently, set priorities, meet deadlines, and make decisions under pressure.
• Skills in judgment and decision-making, problem-solving, identifying measures of system performance, and the actions to improve performance.
• Abilities in project management, problem identification and reasoning skills.
• Ability to develop original ideas to solve problems.
• Strong computer skills sufficient to use a complex and secure database, as well as standard office software.
• Demonstrated knowledge of, commitment to, and experience working with members of African, Black & Caribbean; Asian, Asian American & Pacific Islander; Chicanx/Latinx; Native/Indigenous; South West Asian & North African; Disabled/Neuro Diverse; Trans & Non-Binary; Queer; Undocumented and other historically marginalized or underrepresented communities. Successful candidates will demonstrate measurable experience employing practices/praxes grounded in intersectional approaches and understandings of identity and will possess knowledge of and insight about different religious traditions that intersect with many of the identities and communities listed above.

PREFERRED QUALIFICATIONS

• Professional certifications in knowledge and skill sets relevant to student conflict education (e.g., restorative justice, mediation, etc.)
• Professional affiliation with professional organizations such as the Association for Student Conduct Administration (ASCA), ACPA-College Student Educators International, National Association of Student Personnel Administrators (NASPA), etc.
• Ability to speak, read, and write in both English and at least one additional language such as Spanish, Mandarin Chinese, Tagalog, Arabic, or other.
• Knowledge of common University-specific computer application programs (e.g., Advocate student conduct database, Google Suite).
• Knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
• Knowledge of University policies, processes, and procedures.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• The selected candidate will be required to work a hybrid work schedule and must be able to work successfully from a home/remote office and fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Ability to respond to emergencies after hours as necessary.
• Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
• Clery Act: This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC § 1092(f)).
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here .

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.