Specialist, Virtual Collaboration, e-Learning, Multimedia and Communication

The Department of Health Systems and Services (HSS) is responsible for promoting, coordinating, and implementing the Organization’s technical cooperation in health systems and services development to achieve Universal Access to Health and Universal Health Coverage (Universal Health), based on the Primary Health Care approach. HSS promotes evidence-based policies, strategies and plans to transform national health systems to improve equity and resilience, as health systems move towards the achievement of Universal Health, strengthening governance and stewardship, increasing and improving health financing and social protection, and supporting the development of integrated networks of health services based on a highly resolutive first level of care. HSS strengthens national capacity in the organization of people-centered health services, integrating the healthy life course approach, ensuring quality of care and patient safety, and the effective deployment and management of human resources.

DESCRIPTION OF DUTIES

Under the general supervision of the Chief, Special Program, Virtual Campus for Public Health and the direct supervision of the Specialist, Virtual Collaboration and e-Learning, the incumbent is responsible for, but not necessarily limited to, the following assigned duties:

• Design, update and manage the main portal of the VCPH, its different virtual classrooms and other multiple sites, using free and open systems and in accordance with the ITS policies of the Organization; establish and maintain communication and provide training and technical assistance to the teams responsible for the portals of the country nodes;
• Provide technical support in the design and assembly of multimedia materials for virtual courses and work collaboratively with technical experts, universities or collaborating centers involved in the development of the courses;
• Coordinate all video recording, editing and assembly processes, as well as keep the VCPH YouTube channel updated and organized, following institutional policy; prepare guidelines, terms of reference in contracting processes for video production companies;
• Manage the selection and use of systems for videoconferencing services used for webinars, lectures, and meetings, within VCPH classrooms, considering criteria of cost, effectiveness, compatibility with VCPH classrooms, capacity for registration and certification of participants;
• Coordinate face-to-face and virtual activities for the training of tutors and the orientation with the Virtual Campus platforms;
• Manage the accounts of communication services, marketing channels and social media networks in coordination with the Communications Department;
• Work on the development of positioning strategies for the Campus and its courses; analyze the movement and visits to the VCPH portals, using different types of search engines and other resources;
• Recommend the introduction of new e-learning multimedia products, software and systems to optimize and keep the VCPH updated;
• Coordinate the operation of the VCPH Help Desk and guarantee the operation of the system; prepare regular reports that allow decisions to be made to optimize user enrollment processes and report difficulties in navigating courses;
• Recommend, test and customize new plugins and themes for Drupal and Moodle for website optimization, visualization and better customer experience;
• Carry out quality control, testing the navigation and visualization of the Campus courses and making recommendations for new designs;
• Perform other related duties, as assigned.

REQUIRED QUALIFICATIONS

Education:

• Essential: A bachelor’s degree in communication, advertising, marketing, digital production, virtual education or in any other field related to the functions of the post, from a recognized university.
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. PAHO, only considers official degrees obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO).

Experience:

• Essential: Three years of national experience working in E-learning, multimedia design, LMS and CMS management.
• Desirable: Experience in the management of LMS and CMS platforms. Proven experience as a webmaster or Web Developer

Languages:

• Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.

Source: https://careers.who.int/careersection/ex/jobdetail.ftl?job=2404361