SPECIALIST

Job title:

SPECIALIST

Company

HCLTech

Job description

Designation

SPECIALIST

No. of Positions

1

Experience

2.5-5 Years

Skill (Primary)

EIS-Backup-Virtual Tape Library

Qualification

BE/B.Tech (Hons)

Expected Date of Closure

06-May-2024

Employee Group

Business Line FT

Job

Administrator

Job Description (Posting).

Data Center FSO Job Description US Backup Tape Management Customer Replaceable Unit CRU Handling Data Centre Audit Data Centre Daily Operational Tasks Data Centre Shipment Handling Engineer Escort Smart Hands Handle Remote Escort Request First Responder Vendor Support E-Mail Telephone Telephony Email monitoring Environmental Monitoring using native tools (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Reporting Manager Designation

CONSULTANT

Expected salary

Location

London

Job date

Wed, 21 Feb 2024 01:36:57 GMT

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