Sr. Associate, Security & Case Management, Malaysia

Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Senior Associate, Security & Case Management to provide technical and operational expertise. On security management, the Senior Associate will design and coordinate the implementation of sound security practices; enhance the security & safety of IJM staff and partners. On case management, the Senior Associate will lead and execute IJM’s law enforcement development strategies and activities as well as support local law enforcement officials and IJM partners investigating forced labor trafficking, helping to ensure victims are rescued and suspects are arrested and prosecuted.

This position is based in Kuala Lumpur, Malaysia, and reports to the Field Office Director. The position is for a 1-year fixed term employment, subject to further review at the end of term period and is only available for candidates with the right to work in Malaysia.

Responsibilities

Leadership and Management

• Lead the IJM Malaysia team and partners to engage in the best case development techniques, encouraging cohesive teamwork and stewardship of IJM resources;
• Ensure adequate staff safety, security and care measures are employed, in coordination with the FOD and Regional Security Director;
• Provide expertise and assistance, in consultation with FLS Hub ILED Specialist, to Malaysian law enforcement and NGO partners in case development as well as maintain operational best practices in case management.

Strategy & Knowledge Development & Implementation

• Provide ongoing assessment of law enforcement anti-trafficking response, identifying gaps and opportunities for development, and build program development strategies accordingly;
• Develop and document a thorough understanding of Malaysian and other relevant laws and criminal procedures regarding investigations, arrests, search and seizure, and the charging of trafficking suspects.

Networking & Partnership

• Work closely with IJM colleagues and partners in carefully planning for and supporting law enforcement to rescue victims and arrest perpetrators, ensuring effective coordination among IJM, partners, and government agencies;
• Liaise and maintain good working relationships with local and international law enforcement agencies, security professionals, and NGO partners as applicable, to advocate for proper action on referrals, and provide support to IJM partners in case management.

Policies and Procedures

• Conduct recurring reviews and inspections of security procedures, policies and systems;
• Design and implement a policy to screen, manage and mitigate security risks related to cases, IJM office, clients or staff;
• Ensure security and contingency plans are incorporated into all IJM work and develop a culture of security awareness among staff.

Training and Development

• Capacitate IJM partners and relevant stakeholders in anti-trafficking responses that are related to case development and management, including by providing training and guidance on the implementation of IJM standards in case management and documentation.
• Train and equip all IJM personnel and consultants with the necessary knowledge and skills to mitigate risk and engage in IJM’s mission with high safety standards;
• Design, implement, and train staff on evacuation procedures (fire, medical, political, disaster and security related incidents) and ensure office compliance with fire regulations and building safety codes;
• Train field office staff in security strategies and operational and travel protocols and ensure that IJM staff have the necessary training and support to deal with and mitigate risks and threats that arise in their work.
• Maintain communication, provide guidance and recommendations to field office staff and leadership of cases and the safety, security and protection of staff;

Documentation, Reporting & Data Management

• Ensure that detailed records are maintained for all fieldwork and interventions, field office security work and policies;
• Liaise with Field Office Director, Regional Security Director and Director of IJM Global Security to provide regular reporting and updates on security issues in Malaysia;
• Monitor national and regional security incident reporting, maintain a database of incidents and ensure appropriate dissemination of information during emergencies;
• Ensure that concise, thorough and timely written reports are produced for all cases and security-related activities;
• Assess and provide recommendations on security related equipment for the office and the field, and work with the equipment custodian for replace or repair when needed.

Events and Logistics

• Assess the security of external locations where IJM will be hosting events or interviewing survivors/relevant parties (as requested);
• Provide on-the-ground expertise in response to emergent threats and critical incidents, and provide advice on crisis management to field office leadership.

General tasks

• Support development and management of the budget for case development, law enforcement and security capacity building activities, spending funds according to IJM’s budgetary and stewardship principles;
• Update and use IJM’s casework tracking systems and other data collection, monitoring and evaluation tools;
• Facilitate regular communications on security matters to ensure field office staff are equipped with adequate knowledge, tools and resources to comply with security protocols and best practices;
• Participate in IJM programs promoting professional growth.

Qualifications:

Education & Experience:

• Bachelor’s degree in law/criminology/security management or related field;
• 1-2 years’ experience in handling human trafficking cases and managing security operations, preferably for non-profit or international organizations; physical, protective, and operational security;
• Minimum 2 years’ of leadership and team building experience;
• Experience and understanding of human trafficking cases;
• Familiar with the general landscape & country situation in Malaysia and have experience in the analysis of security threats, risks and vulnerability in Malaysia;
• Experience in crisis management;
• Experience working in a multi-disciplinary, cross-cultural environment.

Technical Competencies:

• Strong oral and written communications skills;
• Fluent in oral and written English, and can converse well in Bahasa Malaysia;
• Computer literate with a high level of proficiency in Microsoft Word and Outlook;
• Valid driver’s license.

Non-Technical Competencies:

• Committed team player, able to develop effective working relationships in multi-disciplinary, cross-cultural teams;
• Willingness to work under potentially hazardous conditions;
• Ability to work effectively under stress with a sustained positive attitude;
• Physically fit;
• Effective multi-tasker, attentive to detail and disciplined with priorities;
• Strong leadership, management and coaching ability with high level of emotional intelligence;
• Ability to mitigate conflict or disagreement in a professional manner;
• Unassailable honesty and integrity;
• Ability to work independently;
• Strong service ethic and a passion for IJM’s mission and goals; and
• Professional, diplomatic, and mature in judgement and demeanor.

Critical Qualities:

• Self-starter with strong initiative;
• Disciplined with priorities;
• Strong interpersonal skills and self-awareness;
• Exceptional verbal and written communication;
• Flexible, collaborative and eager to support others;
• Effective team player who fosters collaborative environment; and
• Adept at creative problem solving.