JOB DESCRIPTION

How You’ll Contribute

The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp), which will be completed in 2026. The public-facing portion of this renovation will be the new National Geographic Museum of Exploration. Components of the new museum will include a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard.

The Campus and Experiences team is responsible for creating amazing brand experiences for live audiences and delivering excellent service and operations at NGS headquarters. The team is currently focused on the Base Camp renovation project, including all construction, content and design, revenue and operations planning, and overall budget and schedule management. They also produce and generate revenue through National Geographic Live and National Geographic’s Traveling Exhibitions programs.

How You’ll Contribute

NGS is seeking a Senior Manager of Facilities to provide overall support to the Senior Director of Facilities and Mechanical Maintenance through strategic, administrative, and operational assistance. This role will provide support, planning, and coordination for teams that include mechanical maintenance, custodial operations, mailroom services, loading dock logistics, interiors services, conference services support, and office space configuration. This role demands a high level of proficiency in computerized maintenance management system (CMMS) technology, advanced administrative capabilities, and strategic leadership to ensure the efficient, safe, and sustainable operation of Base Camp and plays a critical part in supporting the Base Camp renovation project, ensuring infrastructure readiness and operational continuity for the enhanced campus.

Your Impact

Your Impact

Responsibilities Include:

Business Operations (50%)

• Administer and optimize the CMMS platform to manage work orders, preventive maintenance schedules, asset tracking, and inventory control.
• Generate and analyze data from the CMMS to identify trends, optimize resource allocation, and produce comprehensive reports on facility performance and maintenance costs.
• Integrate new technologies and smart building systems into the CMMS and other utilized platforms to enhance operational efficiency and data-driven decision-making.
• Will administer digital resources to coordinate workflow, forecasting, scheduled reporting, monitoring, and analysis of labor efficiency and asset health.
• Coordinate and standardize policies, procedures, and service expectations across the department’s teams and varied disciplines to maintain consistent service quality.
• In consultation with internal and external teams, will contribute to the procurement best practices for new and existing contracts with suppliers, vendors, and other partners.
• Will maintain a commitment and leverage technology applications in data-driven decision making and monitoring metric-based results.
• Oversee all administrative duties related to facility operations, including record-keeping, billing, documentation, and information management.

Strategy & Planning (35%)

• Assist in the implementation and evaluation of facility processes, identifying opportunities for efficiency improvements.
• Monitor and track the annual facilities budget, individual team cost centers, and report on financial statements, forecasted expenses, and deviations from budget.
• Oversee project timelines, budgets, and vendor contracts, ensuring projects are completed on time and within budget.
• Ensure tasks are performed according to regulatory standards, as well as departmental standard operating procedures (SOPs) and methods of procedures (MOPs).
• Will consult on strategic goals and develop actionable tactical plans that focus on defining responsibilities, immediate objectives, resource allocation, detailed execution, and key performance indicators (KPIs) needed to implement the initiatives.
• Support procurement best practices with strategic sourcing and supplier management, automating and optimizing procurement processes, and minimizing risks through contract management.
• Implement performance management and staff development initiatives to promote growth and a high-performing, strongly-service-oriented workforce
• Lead a team focused on the gathering, analysis, and quality control of the information that is collected and in maintaining consistency to the workflows for task completion that have been developed across all disciplines.

Partnerships and Collaboration (15%)

• Act as a point of contact for escalated facility issues, ensuring timely resolution and high service quality.
• Demonstrate proactive communication with internal and external stakeholders, tenants, neighbors, vendors, suppliers, and appropriate local agencies and offices.
• Monitor and enforce customer service standards, creating feedback channels to continuously improve service delivery.

What You’ll Bring

Minimum Years and Type of Experience

A combined 7+ years experience in construction management, project management, facilities management and/or business administration with 3+ years of management experience and at least 2+ years experience with digital databases and/or computerized maintenance management systems (CMMS) administration.

Knowledge and Skills Required

• Demonstrated experience using effective interpersonal skills, listening, diplomacy and tact to build strong relationships with stakeholders and staff
• Ability to interact with a diverse audience
• Skilled in time management and ability to meet deadlines with accuracy
• Skilled in demonstrating independent judgment, discretion and decision-making
• Ability to maintain confidentiality and professional work standards and ethics
• Experience managing complex infrastructure operations across a multi-facility campus.
• Familiarity with computer-aided maintenance management systems (CMMS).
• Experience managing facilities within museums, cultural institutions, or other public-facing organizations.
• Fluence with personal computers and common business software.

Desired Qualifications

• Facility Management Certification

Supervision

None

Salary Information

The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.

The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.

The salary range for this position is $111,150.00 – $117,000.00.

In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.

Job Designation

On-Site Flex – Staff members who must be physically present at Base Camp to do the vast majority of their work supporting overall building and museum operations. On-Site Flex staff hours are determined in consultation with supervisors, and are responsive to the needs of the MOE and other building operations, often including nontraditional (M-F, 9 a.m. – 5 p.m.) work hours.

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

We encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.