Job Description
Position Title: Sr. ICT Assistant (Client Support)
Reference Code: VN 072/2024
Job classification: G-7
Duty station: Manila (Global) Administrative Centre (MAC)
Type of Appointment: One-year fixed-term with possibility of extension
Salary: Php 1,095,086.00 per annum net of taxes
Context
The Migrant Solutions Support plays a key role in the training and problem lifecycle management of Migrant Solutions. Coordinating such training, problem management, and continuous improvement is critical to ensure that the adoption of systems and solutions is properly managed, and that problem resolution is effectively achieved to improve the user experience with digital migrant solutions. The Migrant Solutions Support operates on a 16/5 basis (2 shifts) whilst globally, users are operating 24/7 for some solutions. Under the overall supervision of the ICT Officer (Product Manager), the successful candidate will supervise one shift of the Migrant Solutions Support team in addition to performing the duties of a Support team member.
Required Qualifications and Experience
Education
- University degree in Computer Science, Information Technology or a related field from an accredited academic institution, with five years of relevant professional experience in Helpdesk/ Service Desk roles; or
- Completed High School degree from an accredited academic institution, with seven years of relevant professional experience.
- Specialized formal training on IT systems, business software (Microsoft Office), application support, web-based applications, Mobile applications, as applicable for the position.
- Valid Microsoft MSCE, ITIL training and certifications are an advantage.
Experience:
- Experience in Shift/Team Lead role
- Proven knowledge, experience and skills to support and troubleshoot .NET, SharePoint, Java applications.; knowledge of software development, software life cycle, SQL will be considered an advantage;
- Ability to present ideas in a user-friendly language to non-technical staff and end-users; knowledge of a ticket-tracking system is an advantage;
- Strong customer service orientation; focused on result for the client and responds positively to feedback;
- Good administrative and time-management skills;
- Excellent problem-solving skills; ability to manage complexities.
- Excellent troubleshooting skills in determining and providing solutions, and able to manage workload priorities for assigned tasks;
- Ability to present ideas in a user-friendly language to non-technical staff and end-users; knowledge of a ticket-tracking system is an advantage.
How to apply
Interested candidates are invited to submit their applications by 10 Jun 2024 at the latest, referring to this advertisement.
In order for an application to be considered valid, IOM only accepts online profiles duly completed.
For further information, please refer to: https://www.iom.int/vacancies/vn-072-2024-sr-ict-assistant-client-support
IOM welcomes applicants from qualified individuals, irrespective of their race, religion, skin, color, nationality, disability status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, mental health status, or any other characteristic.
Only shortlisted candidates will be contacted.
FEES
IOM does not charge any fees at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.