Sr Rep, Customer Service Critical Care
Edwards Lifesciences
For over 50 years, the Critical Care business within Edwards has operated at the intersection of groundbreaking medical innovation and improved patient care. Put simply, we exist because we’re committed to creating a world where every patient who should be monitored will be monitored with smart technology.If you’re eager to contribute your expertise and commitment to Critical Care’s mission, we invite you to explore these career opportunities. Those who join us or continue their current journey within Critical Care will play their own part in improving the quality of care and outcomes for millions of patients around the world.Appendix:On June 3, 2024, Edwards announced that it had entered into a definitive agreement to sell its Critical Care product group to BD (Becton, Dickinson and Company) (NYSE: BDX). It remains business as usual at Edwards until the transaction closes. More information on Edwards’ announcement about the acquisition can be found here:Provides customer service support to customers across UK, Ireland, EEMEA and CZ utilizing effective relationship management skills.Key Responsibilities:
a. Responsible for order management during the whole process of order life cycle – order entering to JDE, checking the order
b. Based on customer request checking the availability of the inventory
c. Follow up with the customer
d. Backorder reporting
e. Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
f. Processing the orders of consignment stock
g. Credit order management – If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system – price revision, adjustments
h. Ship to creation and maintenance in address book
a. Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
b. Coordination of FCA
a. Advanced EDI administration
b. May potentially act as a part of super-user network for JDE and SFDC
Education and Experience:
H.S. Diploma or equivalent and 5 years of previous related experience RequiredAdditional Skills:
Newbury, Berkshire
Thu, 22 Aug 2024 01:59:47 GMT
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